Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

The Onboarding Associate will guarantee a seamless onboarding process for new hires by giving them the tools and information they need to make the transition into our organization. The ideal candidate will work together to guarantee a seamless onboarding process for new hires with HR, hiring managers, and other relevant parties.

As an Onboarding Associate, You Will…

• Craft and send a job offer letter that includes details about the organization, the role, the pay, the work schedule, and other benefits
• Compile and handle documentation, such as non-disclosure agreements and contracts
• Offer new hires assistance and direction along the way
• Manage the onboarding process and acting as a point of contact for new hires, answering their queries and concerns
• Assist with the preparation of employment contracts, benefits enrollment, and other paperwork required for new hires
• Keep an eye on the development and assimilation of new hires, seeing obstacles and offering assistance as required

As an Onboarding Associate, You Have…

• A Bachelor's or Associate's degree in Human Resources management or a related field
• Experience as an onboarding specialist or in a similar HR-recruitment role
• Amenable to work in Katipunan / Cubao site
• Excellent communication and leadership skills
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
• Strong teamwork skills
• Experience with Applicant Tracking Systems (ATS) and resume databases
• The ability to work with sensitive and confidential information.
• Good organizational and time management skills