Onboard by Conservice is a tech-enabled internet management service built for multifamily and single-family rental property owners. We manage the full internet program lifecycle — from ISP contracting through resident enrollment, implementation, and ongoing account management — so property owners can deliver a better resident experience without the operational complexity.
We're looking for a Director of Account Management to lead our Account pod — the team responsible for retaining and growing relationships across Onboard's post-sale customer base. You'll manage three team leader anchors: the MF Lead (Multifamily AM team), the SFR Lead (Single-Family Rental vertical), and the CST Manager (Community Success/Support) — and be accountable for the people, operating standards, and cross-vertical consistency that allows those three functions to perform as one revenue motion. This is a pure management role. You carry no accounts. The Leads own the work; you own the people, the standards, and the results. The VP of Customer Success owns strategy and the lagging revenue metrics. Your
job is to make the leads excellent, keep the pod operating with consistency and discipline, and ensure problems surface and get resolved without requiring VP-level intervention. The right candidate is a strong people developer who has managed senior ICs or Leads before and knows how
to create accountability without undermining the autonomy that makes experienced practitioners effective. Familiarity with renewal-based revenue motions, health scoring, and the post-sale commercial cycle is essential.
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
