At AJW, delivering world-class service is at the heart of everything we do. We’re looking for a dedicated On-Site Representative – PBH to be the first point of contact for one of our valued customers. Based at their location, you’ll play a key role in managing and processing customer orders while ensuring we meet and exceed our contracted service level commitments.
What you’ll be doing:
Customer Requirements & Order Management
Conduct Quantum Interrogation, market research, and IPC validation to support procurement.
Perform technical and alternate PN research to identify suitable alternatives.
Assess customer payment viability and negotiate cost-effective procurement.
Manage end-to-end order processing, ensuring accuracy and on-time delivery.
Logistics, Exchange & Warranty Management
Oversee exchange orders, resolving quarantine and traceability issues.
Manage core identification, off-core returns, and warranty (RMA) processes.
Handle credit note and invoice queries, ensuring timely resolution.
Customer Service & Relationship Management
Act as the primary customer interface, handling queries and escalations.
Coordinate contract reviews and track performance against service levels.
Maintain customer procedure sheets and drive process improvements.
Respond to urgent/AOG demands and identify additional service opportunities.
Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre-application call to people@ajw-group.com
What you will bring:
Experience in aviation supply chain, inventory management or customer service
Strong negotiation, problem-solving, and commercial awareness
Ability to manage urgent/AOG demands and build strong customer relationships
AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.
Please note, that you may need to undergo a DBS background check if you are successful.
To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.
AJW Group is a world-leading independent component parts, repair and supply-chain solutions provider, transforming efficiency in commercial, business, and defence aviation.
The company has established mutually beneficial, trusted partnerships to transform aviation efficiency, utilising its extensive vendor supply chain to lead the industry, increasing efficiency and customer value.
A key part of AJW Group is AJW Technique (AJWT), a 220,000 sq. ft. state-of-the-art component MRO facility based in Montreal, Canada. An additional MRO hub, AJWT Europe, opened in October 2021.
Core service areas include: part sales and support, contracted component support, component MRO, supply-chain solutions, asset management, engine services, aircraft interiors, battery repair and overhaul, and leasing of aircraft spare parts and engines.
AJW has operational hubs and local offices across Africa, Asia Pacific, China, CIS, Europe, Latin America, Middle East, and North America.
AJW Group offers 24/7/365 support and operates an outstanding Aircraft On Ground (AOG) service.
