Job Description

We are looking for a dependable, customer-focused professional to join our on-site fleet support team. This position is based inside a Tidewater Fleet Supply parts room located within a municipal fleet services garage, supporting technicians and fleet personnel with their daily parts needs.

The ideal candidate enjoys working in a fast-paced environment, takes pride in helping customers, and can balance customer service, inventory support, and problem-solving while helping keep critical fleet vehicles operating efficiently.

Responsibilities

• Provide exceptional customer service by assisting fleet technicians and personnel with their parts needs.
• Identify, source, and recommend parts using catalogs, vendor resources, and computer systems.
• Generate invoices and process customer requisitions accurately within the ERP system.
• Assist with receiving vendor shipments and entering receiving documents into the ERP system.
• Process buyouts and source non-stocked parts as needed.
• Respond promptly to in-person, phone, and email inquiries from fleet personnel.
• Maintain accurate inventory organization and ensure the parts room and counter area remain clean and professional.
• Build strong working relationships with fleet technicians, vendors, and teammates.
• Maintain current product knowledge to better support customer needs and improve service.
• Occasionally drive a company vehicle to pick up parts or supplies.
• Provide support during emergency situations, including occasional after-hours assistance when required.
• Perform other duties as assigned.

Why Join Our Team?

• Stable, long-term opportunity supporting municipal and fleet operations.
• Work in a team-oriented environment where your contributions matter every day.
• Fast-paced role with a mix of customer service, inventory, and problem-solving responsibilities.
• Opportunity to grow your skills and career within the heavy-duty and fleet parts industry.
• Competitive benefits package and performance incentives.
• Be part of a company that values teamwork, reliability, and customer support.

Benefits

• Health Benefits (Medical, Dental, Vision) with Health Savings Account
• 401(k) with Employer Match
• Paid Time Off
• Performance Bonuses
• Company-Paid Life Insurance
• Supplemental Benefits including Disability, Accident, Critical Illness, and Legal Support
• Employee Assistance Program

Skills, Knowledge, and Abilities

• Strong customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Basic computer proficiency and ability to learn ERP systems.
• Positive attitude and strong work ethic.
• Ability to work independently while also collaborating with teammates and customers.

Physical Demands and Working Conditions

• Ability to occasionally lift up to 50 pounds.
• Frequent standing, walking, reaching, and repetitive computer use.
• Occasional stooping and crouching.
• Some night and weekend work may be required.
• Occasional driving of company vehicles.
• Work is primarily performed in a fleet garage and parts room environment.