Job Description

SWK Technologies is committed to providing superior technical support to clients both remotely and on-site. The On-Site Engineer serves as the primary point of contact for end-user IT support, maintaining workplace technology, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring reliable network and infrastructure operations. This role combines hands-on technical support, systems administration, and customer service in a fast-paced environment.

Key Responsibilities

• Provide walk-up, phone, and ticket-based technical support to end users.
• Deploy, configure, maintain, and troubleshoot workstations, peripherals, printers, and other IT equipment.
• Manage hardware lifecycle activities, including new hire setup, repairs, upgrades, and equipment returns.
• Administer Microsoft 365 and Entra ID, including user accounts, licensing, access management, and security-related requests.
• Troubleshoot application, device, and connectivity issues, escalating complex problems when needed.
• Support and maintain network infrastructure, including switches, wireless access points, and basic firewall configurations.
• Maintain accurate IT documentation, asset records, and system configurations.

Requirements

Required Qualifications

• Experience troubleshooting Windows hardware, software, and Microsoft 365 environments.
• Knowledge of networking fundamentals, including IP addressing, connectivity troubleshooting, and basic firewall management.
• Hands-on experience installing, repairing, and upgrading computer hardware.
• Familiarity with Microsoft 365 and Entra ID user, license, and access administration.
• Strong analytical and troubleshooting skills with a methodical approach to problem-solving.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Ability to manage confidential information with professionalism and discretion.

Preferred Qualifications

• Industry certifications such as CompTIA Network+, CCNA, Microsoft AZ-900, or equivalent.
• Experience deploying and supporting Azure resources.
• Familiarity with Parallels RAS, Citrix, or other virtual desktop infrastructure (VDI) solutions.
• Experience working within a team-based IT support environment using a ticketing system i.e. Halo PSA

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home