Job Description

On-site Customer Support

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for an On-site Customer Support specialist to work closely with account management and cross functional teams within the organisation to help in the provision of on-site services, product distribution, problem solving solutions, technical support, and to maximise business opportunities for both CEC and the end-customer.

Responsibilities:

• Develop a strong working relationship with on-site customers and provide the highest level of customer service
• Delivery of products to various locations around client site
• Goods Receiving to include checking, counting, and put-away of stock
• Picking and packing customer orders to agreed timeframes and order turnaround times
• Management of stock levels around site to ensure required levels are maintained
• Stock checks and cycle counting of products in warehouse with pro-active approach to maintaining stock accuracy
• Work with a computerised WMS and other systems
• Proactive approach to identify both problems and solutions
• Support of project roll out, on-going objectives, and critical customer requirements
• Flexibility to perform other duties as required
• Use of company vehicles and forklift
• Manage project deliverables and tasks to completion within specified timeframes
• Troubleshooting and fix of hardware where trained and appropriate
• Perform manual repairs when necessary, in line with procedure and guidance
• Install and movement of equipment as required
• Work with a series of computerised systems

Skills and Experience Required:

• Flexible, reliable, hardworking with a positive attitude and strong work ethic
• Can use own initiative and comfortable working in a fast-paced environment
• Ability to identify customer needs, sales opportunities, and passionate about providing a high level of customer service
• Strong technical ability
• Excellent attention to detail and accuracy
• Problem solving aptitude
• Full Irish driver’s licence desirable
• Forklift experience desirable
• Prior experience using stock control systems such as SAP, or similar systems
• Cleanroom experience is desirable, but not essential
• Strong interpersonal and communication skills
• Tech-savvy / Mechanically minded individual with experience troubleshooting software and hardware issues a distinct advantage
• 2-3 years’ experience in a similar role preferred