Our Client is an Airline that offers flights from Ireland to various destinations, including Britain, Europe, and North America.
Customer service contains a range of interactions, from booking and check-in processes to in-flight experiences and post-flight support. Effective customer service ensures passengers to feel valued and taken cared at every touchpoint. Representatives are also providing booking assistance, assisting with baggage inquiries, meals and check-in support.
KEY JOB RESPONSIBILITIES
Respond efficiently, accurately and with compassion to users who reach out to you in order to flight reservations.
Learn and utilize various tools and SOPs appropriately. Stay up to date with policy and process changes.
Follow up for more information to resolve the users' issue and explain possible solutions to ensure our users feel supported and valued.
KEY JOB REQUIREMENTS
· Customer support experience will be considered as an advantage.
· Good command of English (B2)
· Excellent communication skills
· Logical problem-solving skills and ability to multi-task
· Ability to use Windows operating systems and navigate between various windows
· Continuously demonstrate a high sense of urgency
· Possess a high level of Professionalism
· Ability to understand and empathize issues
WHY JOIN ALORICA?
We Offer So Much More Than a Paycheck
But that’s just the start–here are a few more reasons to consider Alorica.
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
We’re passionate about creating customers for life by designing experiences that elevate your brand. As your full-service CX partner from strategy to execution, we blend proven performance, industry-leading expertise and the right technology that delivers real results and limitless possibilities. What makes us different: We don't just deliver customer experiences—we pioneer them. Bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. Our global reach includes 100,000 professionals across 17 countries, serving 250+ brands in 75+ languages. Ready to be part of a team that's curious, creative, connected, and committed? Check out our careers page: alorica.com/careers
