Job Description

EDUCATION and/or EXPERIENCE
High school diploma or equivalent. Must be 21 years of age. Must possess knowledge of, or the ability to learn the motor vehicle code for the State of Georgia. Exceptional customer service skills and the ability to communicate effectively with diverse members of the public are essential. At least one year of direct customer service and/or prior commercial bus, taxi or limousine driving experience is preferred.

INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.

Operates a variety of public transit vehicles to safely transport passengers, utilizing mobile technology and onboard electronic systems for routing and fare management. Delivers excellent customer service and conducts routine safety inspections to ensure vehicles are operating efficiently, safely and on schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greets passengers, confirms identity, fare, time to destination, route and transfers.

2. Operates a transit vehicle safely and professionally in an urban environment, adhering to all traffic laws, agency policies and defensive practices.

3. Provides exceptional customer service by greeting riders courteously, assisting passengers with special needs to board in a safe manner and responding calmly and respectfully to inquiries or concerns.

4. Picks up and drops off passengers efficiently based on dynamic, app-based booking requests, transporting passengers to and from scheduled stops.

5. Navigates city streets using real-time routing software and GPS, adjusting routes safely in response to traffic or road conditions.

6. Performs daily pre-trip and post-trip vehicle safety inspections in conformance with all applicable safety and operation procedures. Reports maintenance issues promptly and ensures cleanliness of the vehicle.

7. Maintains a calm, composed presence while operating under time-sensitive or high-traffic conditions and upholds a professional image and represents the transit agency positively in public interactions.

8. Accurately completes trip logs, incident reports and use mobile technology for communication and scheduling.

9. Operates wheelchair ramp and assists passengers with disabilities in boarding, riding and aligning in a safe manner, which may include pushing a wheelchair up and down the ramp.

10. Reports hazardous or dangerous conditions of internal and external vehicle electronics.

11. Performs other related duties as assigned.

CERTIFICATIONS, LICENSES, REGISTRATIONS

A current, valid State of Georgia issued Class C License with no more than 3 points (with no probation). A maximum of one (1) moving violation, with a maximum of three (3) points on Motor Vehicle Report (MVR) within a 24-month period. No DUI violations within the last 5 years.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. Physical Condition- Must meet standards required by MARTA, including no addiction to alcohol or drugs. MARTA paid physical examination required.

2. Walks or stands up to 1 hour per shift.

3. Sits for over 6 hours per shift (including breaks, lunch, etc.).

4. Climbs in and out of MARTA vehicles.

5. Kneels, squats, stoops, bends, crawls, or balances.

6. Bends forward at the lower back to perform tasks.

7. Must be able to safely reach all controls and have good visibility in all directions while seated in driver's seat.

8. Specific vision abilities required by this job include the following: a distant visual acuity of at least 20/40(Snellen) in each eye without corrective lenses or visual acuity separately corrected to 20/40(Snellen) or better with corrective lenses, distant binocular acuity of at least 20/40(Snellen) in both eyes with or without corrective lenses, field of vision of at least 70 degrees in the horizontal meridian in each eye, and possess the ability to recognize the colors of traffic signals and devices showing standard red, green, and amber.

9. Must be able to speak clearly and hear.

AMERICANS WITH DISABILITIES ACT
If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.

SPECIAL REQUIREMENTS

1. Must be at least 21 years of age.

2. Must pass required pre-employment tests.

3. Dependable transportation to report to work between facilities, including but not limited to:

• 3385 Hamilton Blvd SW, Atlanta, GA 30354

• 277 Laredo Dr, Decatur, GA 30030

• 1600 Perry Blvd NW, Atlanta, GA 30318

• 1040 Brady Ave NW, Atlanta, GA 30318

MARTA is a Drug-Free Workplace. Participation in MARTA's Drug & Alcohol Program is a condition of employment. Failure to adhere to MARTA's Drug & Alcohol Program will result in termination. Every MARTA employee is responsible for reading and observing the requirements of the Drug & Alcohol policy. This position has been identified as SAFETY SENSITIVE.

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Classification: Represented

Salary: $19.00