Job Description

Why Work at Hotel Citrine?

Hotel Citrine, a Tribute Portfolio Hotel is a vibrant, design-forward Tribute Portfolio hotel in Palo Alto where sustainability, style, and Silicon Valley spirit converge. With 150 eco-conscious rooms, an energized Wild Onion Bistro & Bar, a heated saline dipping pool, fitness center, and pet-friendly spaces, it’s a place where thoughtful hospitality meets creative energy. Working here means joining a team that values conscious service, modern aesthetics, and guest experiences that are as purposeful as they are polished.

If you're looking for a workplace as bright and intentional as your career aspirations, Hotel Citrine is where you can “travel lightly and live brightly”—every day.

Server (On Call) – Dual Brand Campus

Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel & AC Hotel Palo Alto

Palo Alto, CA

Where Boutique Hospitality Meets Modern Simplicity

About Us

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

The Opportunity

Coury Hospitality has an exciting opportunity for a Server supporting the dual-branded campus of Hotel Citrine Palo Alto, Tribute Portfolio and AC Hotel Palo Alto. Together, these two distinctive Marriott brands offer a unique blend of boutique-inspired hospitality and modern European design, serving Silicon Valley's business travelers, innovators, visitors, and local community.

From the vibrant atmosphere of Wild Onion Bistro & Bar to thoughtfully curated food and beverage experiences throughout the campus, our team creates memorable moments that elevate every guest stay. We are seeking passionate hospitality professionals who bring warmth, professionalism, and attention to detail to every interaction.

As a Server, You'll:

• Deliver exceptional dining experiences through attentive, personalized, and engaging service.
• Welcome guests warmly and guide them through menu offerings, specials, and beverage selections.
• Demonstrate knowledge of food, wine, beer, and cocktail offerings while making thoughtful recommendations.
• Accurately enter guest orders and communicate modifications and dietary restrictions to the culinary team.
• Serve food and beverages efficiently while maintaining timing, presentation, and service standards.
• Monitor guest satisfaction throughout the dining experience and anticipate guest needs.
• Resolve guest concerns professionally and partner with leadership to ensure service recovery when needed.
• Maintain cleanliness and organization of dining areas, service stations, and side work assignments.
• Process guest payments accurately and follow all cash handling procedures.
• Collaborate closely with culinary, bar, banquet, and service teams to ensure seamless operations.
• Follow all food safety, sanitation, alcohol service, and company policies and procedures.

What We're Looking For

• Previous restaurant, hotel, or hospitality serving experience preferred.
• Passion for hospitality and commitment to delivering memorable guest experiences.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, high-energy environment.
• Professional, polished, and guest-focused demeanor.
• Knowledge of food and beverage service standards preferred.
• Food Handler Certification and TIPS Certification (or ability to obtain) preferred.
• Ability to multitask while maintaining attention to detail and service quality.
• Ability to stand and walk for extended periods and lift up to 30 pounds.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Why Join Our Dual Brand Campus?

• Represent two distinctive Marriott brands within a premier Palo Alto hospitality destination.
• Be part of a dynamic Food & Beverage program featuring curated dining and social experiences.
• Work alongside a collaborative team dedicated to service excellence and guest satisfaction.
• Create meaningful guest connections and memorable dining experiences every day.
• Grow your career with Coury Hospitality, where development, creativity, and leadership are deeply valued.

Let's Redefine Hospitality Together

If you're passionate about hospitality, exceptional service, and creating memorable guest experiences, this is your opportunity to make a meaningful impact. Join Hotel Citrine and AC Hotel Palo Alto and help deliver dining experiences that guests remember long after their stay.

Here's the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer

Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above.