Job Description

On-Call Scheduling Representative - Mind&Mobility

Location: Remote, FL

Job Type: Part-time, in-office (Monday- Friday 9am-2pm)

Schedule: On-Call | Evenings, Overnight & Weekends (1-2 times per week)

Pay: $250 per assigned on-call week.

About Us:

At Mind& Mobility, we believe growing older should never mean giving up control, dignity, or the place you call home. Our mission is to help seniors live independently, confidently, and joyfully through compassionate in-home care, personalized therapy, and innovative brain health programs. We're looking for an organized and compassionate On-Call Rep to join our team!

Position Summary:

Mind & Mobility Home Care is seeking an experienced On-Call Scheduling Representative to provide after-hours support for our clients and caregivers.

This position is responsible for managing urgent scheduling needs, caregiver call-outs, client and caregiver communication, and visit monitoring outside of regular office hours. The ideal candidate has previous home care scheduling experience, is comfortable making quick decisions, and can remain responsive throughout their assigned on-call period.

This is an on-call position and requires consistent availability during all assigned hours.This position is ideal for an experienced home care scheduler who understands the fast-paced nature of after-hours scheduling and can provide dependable support to caregivers and clients when the regular office is closed.

On-Call Schedule

On-call assignments may be scheduled weekly or biweekly depending on company needs and may include holidays. The On-Call Representative must remain available and responsive to calls and scheduling needs throughout the assigned coverage period.

• Monday–Friday: 5:00 PM – 8:30 AM
• Saturday & Sunday: Full-day/24-hour on-call coverage
• Holidays: May be required based on the rotation and company needs

Key Responsibilities

• Answer and respond to after-hours calls from clients, caregivers, and other appropriate parties.
• Manage last-minute caregiver call-outs and work to secure replacement coverage.
• Communicate scheduling changes and updates with clients and caregivers.
• Verify scheduled visits are completed.
• Monitor and follow up on missed caregiver clock-ins and clock-outs.
• Address urgent scheduling concerns and escalate issues to management when appropriate.
• Maintain accurate documentation of all after-hours activity and communications.
• Complete required daily on-call reports
• Provide a clear handoff to the daytime team regarding unresolved scheduling issues, client concerns, staffing needs, or other items requiring follow-up.

Qualifications

• Previous home care scheduling experience is required.
• Experience coordinating caregiver schedules and handling call-outs strongly preferred.
• Familiarity with EVV, caregiver clock-in/clock-out monitoring, and home care scheduling systems preferred.
• Strong communication and problem-solving skills.
• Ability to work independently and make timely decisions.
• Ability to remain organized while handling multiple urgent requests.
• Must be dependable and consistently responsive during assigned on-call hours.
• Must have reliable phone and internet access.

This position requires Level 2 background screening through Florida's Care Provider Background Screening Clearinghouse. Learn more at https://info.flclearinghouse.com.

Why Join Us:

• Supportive and mission-driven team culture
• Opportunity to make a meaningful impact every day
• Competitive pay with additional compensation for on-call weekends
• Flexible, part-time schedule

How to Apply:

Submit your application and resume today - we review candidates daily!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Ready to make a difference? Apply now! For more information call: 561-770-1289