Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Bus Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to serve food and beverages items to guests in a friendly, courteous and timely manner, and in accordance with quality standards. The Bus Attendant must communicate with the kitchen and assist Servers with the delivery of the food. The bus attendant must maintain, clean and sanitize the dining areas according to established standards.

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Principle duties and responsibilities (Essential Functions) include:

• Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests’ questions and requests.

• Demonstrate complete knowledge of the food and beverage menu.
• Clear, clean and reset tables. Replenish utensils, condiment stands and garnishments.
• Serve food and beverage, including water, bread, and coffee. Refill when necessary.
• Maintain the dining area in proper condition and keep the bus station and equipment clean and sanitized throughout the duration of the meal service.

• Responsible for making sure all food items are served in a timely manner.

• Complete all closing duties as assigned.
• Adhere to established safety and sanitation guidelines.
• Adhere to uniform and grooming standards.
• Perform other duties or projects as requested by management

Qualifications and Skills

• Excellent organizational skills and attention to detail.
• Able to work quickly without compromising quality.
• Ability to work with minimal supervision and maintain a high level of performance.
• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Must be able to stand and exert fast-paced mobility for entire shift.
• Ability to work cohesively with co-workers as part of a team.
• Food handlers and TIPS certificates required.
• Must read, write and speak the English language.
• Ensure overall guest satisfaction.

Work Environment

• Must be able work in a fast-paced environment.
• Majority of work takes place indoors (food and beverage outlets, kitchen area and pantries).
• Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.

Physical Demands

• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequent bending, kneeling and reaching.
• Ability to stand during entire shift.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

Education and Experience

• Previous front facing guest service experience preferred.
• High school diploma or general education degree (GED) preferred.

Additional Job Information/Anticipated

Pay Range

$16.00 Minimum Wage Amount. Base pay offered is reflective of minimum wage requirement.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.