Hotel Cleveland Autograph Collection is seeking a friendly and professional On-Call Restaurant Server to join our team. The Server is responsible for greeting and serving guests in accordance with hotel standards, ensuring each guest enjoys an exceptional dining experience.
Essential Job Functions
Greet guests promptly and courteously, taking and serving orders according to the service manual.
Complete all assigned set-up and side work before and after service.
Provide menu knowledge and answer any guest questions.
Operate the electronic cash register/P.O.S. system accurately (where applicable).
Inspect food before serving to ensure it meets standards for appearance, temperature, and portion size.
Perform additional job-related duties as assigned by supervisors.
Required Skills & Abilities
Strong verbal communication skills in English.
Professional appearance, positive attitude, and the ability to remain composed under pressure.
Team-oriented mindset with a willingness to assist co-workers as needed.
Ability to stand and/or walk for prolonged periods.
Must be able to lift at least 30 lbs.
Performance Standards
Customer Satisfaction:
As a representative of Hotel Cleveland and Crescent Hotels & Resorts, every interaction with guests should reflect professionalism, courtesy, and respect. PM Servers are guest relations ambassadors at all times.
Work Habits:
Maintain hotel standards for appearance, grooming, punctuality, attendance, and work quality. Demonstrate adaptability, problem-solving skills, and a willingness to learn new skills.
Safety & Security:
Follow all hotel safety and security protocols, including proper lifting techniques, safe use of chemicals, key control policies, and immediate reporting of safety hazards or concerns.
About Us
Hotel Cleveland Autograph Collection, part of Crescent Hotels & Resorts, combines historic charm with modern luxury. Our team is dedicated to creating exceptional guest experiences, and we are looking for associates who share our passion for hospitality.
The starting hourly wage for this position is between $5.50 + tips. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
