Massage Therapists are responsible for treating guests to the different massage and body services on the Spa treatment menu. Services are to be performed according to protocol and with the highest level of guest service, while maintaining a safe and relaxing experience. The therapist must be good at communicating through spoken language, body language and other cues in order to fulfill the full scope of their work. Evaluating the guests medical/physical history and modifying their treatments accordingly, perceiving guest needs for their specific requests and checking in throughout the experience to ensure satisfaction. The massage therapists will report to the Spa leadership team with a dotted line to the Resort MOD and People Services team.
Salary: $16.90/hr.
Duties and Responsibilities:
• A warm personality, attentive, and presentable.• Committed to delivering high levels of customer service.• Responds courteously and efficiently to queries and problems from guests, and all staff.• Collaborate with clients on areas of concentration or to avoid in order to create the best experience possible• Discretely review guest’s medical history and injuries to provide best care• Become familiar with the Spa treatment menu to guide guests, add on to services• Continue to review treatment protocols to ensure you are being consistent with the service provided and improve guest experience• Actively engage with guests to understand their wellness goals, recommend tailored service and enhancements and service upgrades, and suggest professional home-care products or techniques to extend the benefits of their treatment • Complete Daily checklist and ensure maintenance of the room, equipment and tools you use with the highest levels of cleanliness and sanitation• Keep the Spa leadership team up to date on any items that need to be re-ordered or repaired• Knowledge of all spa working equipment with the ability to handle emergencies• Work with the members of your team to provide the best service and a healthy, positive working environment.• Focus on surprise and delights for guests and resolve concerns/complaints to the best of your ability• Teach and model; guest service, technical skills, procedural skills, safety guidelines• Perform other tasks associated as necessary in order to achieve the service, financial and other stated goals of the spa
Prerequisites:• Excellent communication and listening skills.• Ability to work under pressure.• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.• Must be flexible in working hours, including weekends, evenings and holidays.
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At CoralTree Hospitality, we create and manage properties that are woven deep into the fabric of each community where we operate, where guests can experience a true sense of place, and find delight and belonging. We deliver distinctive, memorable experiences that celebrate the surroundings, culture and community of each property. We are a collection of uniquely positioned lifestyle hotels and resorts in diverse locations offering extraordinary facilities and services. Our solutions-based approach to boutique and independent hotels, as well as larger brands, elevates the guest experience to one of connection and inspiration.
CoralTree’s focus on the management of one-of-a-kind properties with consistently excellent financial performance is what separates our management company from traditional hotel owners and operators. The goal of CoralTree is to bring value to owners through property performance and culture. We are committed to optimizing the value of every hotel through operational excellence and memorable guest experiences.
