Job Title: On-Call Manager On Duty (MOD)

Department: Fitness

Reports to: Regional Director

Job Type: On Request/Non-Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

The Fitness Center Manager is responsible for overseeing the daily operations of the facility. This role includes supervising staff, executing marketing and sales strategies, managing payroll and budgets, ensuring equipment and facility upkeep, and delivering outstanding member experiences. The ideal candidate will lead by example, motivate staff, and help drive success through operational excellence.

Key Responsibilities:

• Assist in developing and maintaining a comprehensive facility operations manual with written policies for services, administration, and maintenance, following Arch Amenities Group templates.
• Submit all paperwork, including payroll and financial reports, in accordance with company policy.
• Deliver excellent customer service and actively monitor feedback through surveys, comment cards, and personal follow-up.
• Assist in recruiting, hiring, onboarding, training, and supervising staff.
• Help develop and manage staff schedules to ensure adequate coverage.
• Oversee daily facility operations, including opening/closing procedures, inspections, cash handling, and general maintenance.
• Contribute to the creation of monthly client reports.
• Implement purchasing and inventory control procedures.
• Execute monthly promotional and sales initiatives aligned with the facility's marketing plan.
• Ensure all staff uphold the Arch Amenities Group "Basics-To-Excellence" standards.
• Perform additional duties as assigned.

Qualifications:

• Bachelor's degree in Exercise Science, Health Promotion, Recreation, or related field, or equivalent professional experience.
• Prior experience in fitness management or related supervisory role.
• National Personal Training Certification (e.g., ACE, NASM, NSCA) preferred.
• CPR and First Aid Certification required.
• Demonstrated leadership ability and strong work ethic.
• Exceptional organizational, time management, and multitasking skills.
• Proven success in marketing, promotion, and sales.
• Energetic, enthusiastic, and motivational demeanor.
• Professional appearance and demeanor.
• Excellent verbal and written communication skills.
• Proficient with computers, scheduling software, and office equipment.
• Willingness to work nights, weekends, and holidays as required.
• Understanding of proper body mechanics and injury prevention practices.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.