Job Description

On-Call Bookings Coordinator

Join a high-performing healthcare staffing team in a dynamic, fast-paced environment
Remote, Cape Town | Full-time

About Our Client

Our client is a nurse-led healthcare staffing agency with Tier 1 contracts across Northern Ireland. They are known for delivering reliable, high-quality staffing solutions to both Trusts and private sector clients. With a supportive leadership team and a collaborative culture, this is an environment where your efforts make a direct impact and career progression is genuinely achievable.

The Role: On-Call Bookings Coordinator

As a Booking Coordinator, you'll be part of a dedicated team of six, responsible for coordinating shifts, managing staff availability, and ensuring clients receive timely and professional service. This is a busy, rewarding role that requires clear communication, strong organisational skills, and the ability to stay calm under pressure while delivering results.

Key Responsibilities

• Minimum 1-2 years of experience in booking, scheduling, rota management, or recruitment roles

• Coordinate and book nursing and healthcare assistant shifts across multiple Trusts and private clients

• Match staff to open shifts based on compliance, skill set, and preferences using Logezy

• Maintain accurate shift records, confirmations, and cancellations

• Work collaboratively with fellow Booking Coordinators, contributing to daily handovers and team goals

• Build and maintain strong communication with candidates and clients via calls, WhatsApp, and email

• Liaise with compliance to ensure only cleared staff are booked, supporting audits and payroll reporting

• Manage short-notice cancellations, following escalation and 24-hour cancellation processes

• Track performance metrics using Monday.com and proactively identify booking gaps

About You

• 1-2 years relevant experience in bookings, scheduling, rota management, or recruitment

• Confident communicator with excellent attention to detail

• Calm, professional, and resilient when handling high-pressure or last-minute changes

• Proficient in digital platforms such as Excel, WhatsApp, Monday.com, and ideally Logezy or similar

• Team-focused, collaborative, and proactive in problem-solving

• (Desirable) Experience in healthcare staffing, including knowledge of HSC Trusts or private hospitals

• (Desirable) Familiarity with IR35 checks, NMC registration validation, and compliance processes