Job Description

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

• Demonstrate flexibility in assigned duties and follow instructions from management and supervisors.
• Comply with all Health Department regulations, hotel policies, and safety standards.
• Inspect and prepare all workstations and service areas prior to opening to ensure cleanliness and operational readiness.
• Complete all pre-shift, post-shift, cleaning, stocking, and side work duties as assigned.
• Review and complete daily checklists with management to ensure all duties are completed properly.
• Accurately take guest orders and enter them into the P.O.S. system in a timely manner.
• Prepare and serve food and beverage items promptly and according to service standards.
• Respond quickly and professionally to guest requests and follow up to ensure guest satisfaction.
• Serve alcoholic beverages responsibly and in compliance with California liquor laws and hotel policies.
• Ensure all guest checks and payment transactions are processed accurately.
• Maintain knowledge of menu items, ingredients, preparation methods, promotions, and events in order to assist guests effectively.
• Utilize upselling techniques to enhance the guest experience and maximize revenue opportunities.
• Maintain a clean, safe, and organized work environment at all times.
• Complete all closing paperwork, tip reporting, and cash handling procedures in accordance with hotel policy.
• Properly operate equipment and promptly report any maintenance or safety concerns.
• Participate in required training and maintain compliance with all departmental procedures and service standards.
• Communicate professionally with guests, management, and team members while maintaining positive working relationships.

Qualifications

• Minimum two (2) years of experience in the hospitality industry, preferably within the bar or beverage department of a luxury hotel environment.
• Strong knowledge of food and beverage operations, service standards, and guest experience expectations.
• Valid Food Handler Certification required.
• Valid TIPS Certification required.
• Thorough understanding of responsible alcohol service and compliance with California liquor laws and regulations.
• Basic math skills, including percentages and cash handling calculations.
• Effective verbal communication skills in English; bilingual Spanish preferred.
• Ability to take ownership of responsibilities, follow direction, and maintain accountability for assigned tasks.
• Passion for guest service with a strong commitment to hospitality and professionalism.
• Experience operating P.O.S. systems, preferably Micros or Silverware.
• Familiarity with pay-at-the-table devices and payment processing procedures.

Additional Information

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).

Discover more, at careers.accor.com

Confidentiality: All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Base Pay: $22.50, plus tips

Schedule: On-Call

Hiring Process & Timeline: To help candidates plan accordingly, we anticipate the following timeline for the recruitment process:

• First-Round Interviews - Candidates selected to move forward will be invited to interview on Thursday, 5/28 through Saturday, 5/30, between 11:00AM and 4:00PM.
• Final Interviews - Candidates advancing to the final stage should plan to be available between Monday, 6/01 and Saturday, 6/06, 10:00AM and 5:00PM.
• Hiring Decision - A final hiring decision is expected shortly after the final interview stage.

Interview timing may be adjusted based on scheduling availability.