We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
To provide efficient friendly customer service at all times and to maintain a clean, professional top quality Banquet experience for all guests.
Key Job Functions:
Must have complete knowledge of service time, menu, and specials for each function assigned.
Service every function according to Sonesta Service Standards.
Always inquire if additional service is needed.
Responsible for set-up and break down of tables in the meeting rooms according to BEOs and guests’ requests.
Responsible to learn about the VIPs in each function and their special needs.
Complete all side duties as assigned.
Must minimize breakage.
Attend all designated staff meetings and training sessions.
Perform all banquet side work as designated by the supervisor.
Efficiently and properly perform all service standards.
Attend to all needs of the guests during functions, paying special attention to diets or any special orders.
Report to Supervisor any need for housekeeping and/or repairs of any equipment or function areas.
Must be familiar with and adhere to all liquor liability laws.
Must attend all designated pre-meal meetings.
Responsible for setting up banquet area.
Adhere to predefined drink service guidelines and responsible for beverage familiarization.
Perform any other duties assigned by management.
Maintain a neat and professional appearance.
Maintain an awareness of liquor costs and minimize waste, which may raise them.
Must be familiar with all policies related to liquor liability laws.
Ability to open and close the shift assigned.
Must serve all guests in consistent manner, using Sonesta Service Standards.
Must be able to bus tables and re-set them as needed.
Must know the function menu and be able to describe the items to guests.
Must be able to resolve guests’ issues and create an amazing experience.
Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
Maintain an awareness of all functions, events and meetings taking place at any given time.
Control heavy volume at pick times.
Knowledge of hotel property.
Inform the guest about buffets, hotel activities and community.
Attend to and anticipate guest’s needs.
Greet guests. Anticipate guest’s needs to create an amazing experience.
Qualifications and Skills
Track record of delivering exceptional guest or client experience.
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills.
Appropriate professional appearance and demeanor.
Ability to handle cash, vouchers, coupons, and credit cards as needed.
Ability to bus and set-up tables throughout shift to expedite and improve services within restaurant.
Maintain clean surroundings
Follows Sonesta’s grooming standards.
Occasional lifting up to 25 pounds.
Pushing supply carts.
Carrying trays.
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Additional Job Information/Anticipated
Pay Range
$10.25 - $12.25 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Sonesta is now the 8th largest hotel company in the US, with 13 brands that consist of 1100 hotels, 100K+ rooms across three continents and include The Royal Sonesta, The James Hotels, Classico Collection by Sonesta, Sonesta Hotels & Resorts, MOD Collection by Sonesta, Sonesta Select, Sonesta ES Suites, Sonesta Simply Suites, Red Lion Hotels, Inns & Suites by Sonesta, Signature Inn by Sonesta, Americas Best Value Inn by Sonesta and Canadas Best Value Inn by Sonesta.
With the growth of the company, we have also expanded our award-winning guest loyalty program – Sonesta Travel Pass. Offering guests a variety of travel experiences, free nights, value added perks, points that can be redeemed at any of Sonesta's hotels.
Sprung from the classic hoteliers of the mid-20th century, Sonesta is a collection of hotels, resorts, suites and cruises enjoys a rich history celebrating over 85 years in hospitality. When savvy travelers stay in one of our locations throughout the world, they are treated to a genuine experience, reflective of the culture and personality of the destination. Guests are always delighted to find that we have let the outside culture in!
As one of the original hoteliers in the United States, Sonesta has a solid understanding of what drives the passion for travel – service, beautiful surroundings and an unmatched destination experience delivered with style. It’s our employees who deliver on this promise with integrity and passion, ensuring our future will be as strong as our past.
Discover what you have been missing at Sonesta. Join us. We can’t wait to meet you.
