Job Description

About the role

Using various methods, develops, implements and monitors strategies for client retention and service delivery ensuring that the needs of a designated OMS account are fulfilled and that client expectations are exceeded. Supervises OMS staff and provides coaching as needed.

What you’ll be doing

1. Implements and maintains all new and established operational procedures that affect client service delivery to ensure the account is operationally compliant and utilizing Adecco’s technology to its full capacity.
2. Distributes, collects and analyses client and candidate satisfaction surveys, follows up on poor results and implements processes for improvement.
3. In conjunction with the manager, develops and implements recruitment strategies by analyzing current market trends to ensure the needs of the client are met.
4. Together the manager, establishes a retention strategy to ensure the client retention goals of the account are met.
5. Provides high levels of customer service to the client and acts as the main escalation point for client issues and problem resolution.
6. Identifies new business opportunities within the account through needs analysis and continuous client contact.
7. Assists with conducting the quarterly business reviews for the account.
8. In conjunction with the manager, supervises and directs the work activities of the partnership staff, coaching, developing and providing feedback when required.
9. Ensures measures are in place to support the DSO goals of the account.
10. Fills and services specific client orders as required based on the needs of the account.
11. Performs other duties and participates in special projects as assigned.

About you

POSITION REQUIREMENTS:

Education:

• Completion of post-secondary education in a related field or years of equivalent experience demonstrating progressive responsibility.

Experience:

• Minimum three (3) years’ experience or equivalent combination of education and experience within a recruitment, client services, or operational role.
• Supervisory/management experience an asset, preferably in a service-oriented environment.

Technical:

• Working knowledge of labour and employment laws.
• Experience/knowledge of general Human Resources practices is an asset.
• Proficient in PC software packages such as Microsoft Word, Excel, and e-mail applications.

BEHAVIOURAL COMPETENCIES:

· Excellent interpersonal and communication skills, both written and verbal, along with an ability to influence and motivate others.

· Possesses superior organizational skills. Is able to effectively manage multiple tasks and meet deadlines consistently. Disciplined in timely follow up with prospects and clients.

· Proactive and able to solve problems effectively and rapidly using excellent analytical skills.

· Proven consistently high levels of customer service performance, with an ability to build strong client and candidate relationships and identify opportunities for new business.

· Strong planning, research and project management skills.

· Displays a willingness to cooperate as part of a team, assisting others when required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset - that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge and expertise to grow together.

Do you want to make an impact where it matters most?

Apply NOW!

A journey to bring out the best in you

We believe that having an understanding ofthe hiring process helps you to prepare, feel, and be at your best. As a global, multi-brand organisation with many different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 05-10-2026