Job Description

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer orders with accuracy, efficiency, and speed. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Omni/Ops Team Lead works collaboratively with merchandising and selling teams to ensure omni and operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

What youwilldo

• Demonstrate a highlevel of ownership, accountability, andinitiativeinachievingstoreobjectivesanddrivingtheaccomplishment of keymetrics

• Execute store shipment deliveries and store fulfillment activities, leading team in accurately and efficiently processing product and picking, packing, and shipping orders to maximize productivity.

• Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items timely Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols

• Communicate daily goals and key tasks. Maintain equipment, devices, communication boards, and organization of back-of-house, store fulfillment, and customer pickup areas to promote efficiency

• Utilize omni and operations planning tools todetermine forecasted unit projections,inbound and outbound shipment activities, andrequired labor hours to execute Participate in weekly leadership workload planning meetings to ensure all omni and operations tasks are planned and scheduled.

• Track store supply usage and place replenishment orders to maintain adequate levels. Support the team in execution of facilities processes, including lightingrecyclingprograms, workorders, store maintenance, andhousekeepingresponsibilities

• Demonstrate adaptabilityandrespond tochangingcircumstances, adjustingtacticsandshiftingresourcesbasedonupdatedforecastsand businessneeds

• Model behaviors that support building team knowledge to enhance individual and store omni and operations results. Enhance performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.

• Champion associate engagement, sharingteamsuccesses,andcelebratingassociateachievementsFoster a positivestoreculturebyensuringteammembersunderstandtheirroleinachievingstoregoalsandfeelvalued

• Support in-store customer experiencebyproviding excellent customer service and supporting the store during key coverage periods.
  

Skills andAbilities

• Abilitytousedata, guidance, andjudgementto support timelyandeffectivedecisionsthatcontributetoteamandbusinesssuccess

• Skillsandexperiencetoperformintheroleand a commitmenttocontinuouslylearn

• Abilitytotakeownership of assignedtasksandcontributetostoresuccessbyteaching, partnering, andencouragingothers

• Self-directedandabletoworkwithminimalsupervisionin a deadline-drivenenvironment

• Communicatewithexcellence

• Comfortablewithtechnology, including smartphones, tabletcomputersand Windows-basedoperatingsystems

• 1+ years of retailexperienceand a dedicationtocustomerserviceexcellence

• Availabletowork a flexibleschedulebasedonbusinessneeds, includingnights, weekends, andholidays

• Mustregularlymovearoundallstoreareasandbeaccessibletocustomers

• Mustbend, reach, stretchforproductaswellaslift, carry, andmoveatleast 50 lbs

• Abilitytopushpullreceivingequipmentweighingupto 500 lbs

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive There may be additional duties, responsibilities, and qualifications for this job.