Job Description
Vaccines Flu / PPH BU Omnichannel Manager
- Location: Vietnam / Malaysia / India
- Travel: ~20%
- Job Type: Permanent
About the Job
Our Team
Sanofi is entering a new phase of its Play-To-Win strategy, supported by one of the strongest R&D pipelines in its history. To accelerate commercialization and maximize impact, the company is establishing a global Go-to-Market Capabilities (GTMC) organization.
Within GTMC, the Omnichannel Operations pillar drives best-in-class customer engagement strategies, standardized capabilities, and scalable execution across markets—enabling a One Sanofi approach to deliver consistent, high-impact customer experiences.
This role sits within the SEA & India (SEA&I) Omnichannel Operations team, supporting the Vaccines Flu & PPH business unit across multiple markets.
Main Responsibilities
1. Omnichannel Strategy & Planning
- Define omnichannel strategy aligned with portfolio priorities and GTM archetypes
- Localize global campaign frameworks to reflect market and BU-specific needs
- Standardize omnichannel planning (channel mix, content, engagement models)
- Translate customer engagement plans into integrated omnichannel journeys
2. Campaign Execution & Optimization
- Lead end-to-end omnichannel campaign development and deployment
- Ensure content adaptation across channels in line with global standards and tools
- Collaborate with agencies and hubs to ensure timely and high-quality delivery
- Partner with Insights & Analytics (I&A) to track performance and optimize campaigns
3. Transformation & Change Management
- Drive adoption of innovative omnichannel practices across Vaccines Flu & PPH
- Lead transformation of ways of working within BU and cross-functional teams
- Promote standardization, scalability, and efficient use of global tools
- Embed customer-centric and data-driven decision-making
4. Cross-functional Collaboration
- Partner with Marketing, Medical, Market Access, Digital, and Procurement teams
- Align with other GTMC pillars to ensure seamless execution
- Act as a key interface between global strategy and local implementation
- Foster strong collaboration in a matrix, multicultural environment
5. Capability Building & Knowledge Sharing
- Act as the omnichannel subject matter expert for SEA&I BU
- Share best practices, insights, and learnings across markets
- Build internal capabilities to enhance omnichannel maturity
- Support continuous improvement and innovation culture
Ways of Working
- Role model Play-To-Win behaviors and high-performance mindset
- Operate in an agile, lean, and outcome-driven environment
- Foster strong cross-functional partnerships and “One Sanofi” mindset
- Balance global standardization with local business needs
- Act as a strategic partner to the business, enabling growth through omnichannel excellence
About You
Experience
- 7+ years in Omnichannel, Digital Marketing, or Customer Engagement roles
- Proven track record in campaign execution and content orchestration
- Experience in matrix and multicultural environments preferred
- Pharma/healthcare experience is a plus
Technical & Functional Skills
- Strong expertise in omnichannel platforms (e.g., SFMC, Veeva, Magnolia)
- Experience in campaign management, content mapping, and customer journeys
- Solid project management and stakeholder management capabilities
- Strong analytical mindset with ability to translate data into actions
- Fluent in English (written and spoken)
Core Competencies
- Business: Analytical thinking, prioritization, financial awareness, decision-making
- Leadership: Ownership, resilience, continuous improvement mindset
- Collaboration: Strong cross-functional influence and stakeholder engagement
- Execution: Results-oriented, agile, and detail-driven
Personal Attributes
- Hands-on, proactive, and accountable
- High resilience and adaptability in fast-paced environments
- Strong learning agility and innovation mindset
- Effective communication and influencing skills
Why Choose Us
- Join a global transformation journey shaping the future of healthcare commercialization
- Work in a highly collaborative, cross-market environment across SEA & India
- Be part of a company committed to innovation, digital excellence, and patient impact
- Unlock opportunities for career growth within a global organization
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
