Inter IKEA Group

Omni Operations Specialist全渠道运营专员

Inter IKEA Group  •  Shanghai, CN (Onsite)  •  2 hours ago
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Job Description

WHAT YOU'LL NEED TO HAVE

• Broad knowledge of IKEA Concept, brand objectives, values and vision Broad understanding of IKEA tools, processes and cycles Broad knowledge of the IKEA omnichannel reality and customer behaviours and expectations in a retail environment Extensive knowledge of operational processes, the connected tools and how they connect into the broader IKEA and retail operations.
• Broad knowledge of operational plans and goals as well as follow up on KPI’s Broad understanding of the IKEA retail ecosystem and different CMPs and how they aim to meet customer needs in the omnichannel retail environment Good knowledge of change management methods and tools as well as stakeholder management
• Good knowledge or process improvement, problem solving and conflict handling techniques

YOUR RESPONSIBILITIES

• Ensure that standard omni operations processes, ways of working and tools for selling, serving and buying are well understood and leveraged in the market by providing coaching, assistance and training to CMP super-users and enable units to leverage the standards
• Apply deep knowledge to analyse and review omni operational performance within the assigned area of responsibility and provide insights and advice on root causes. operational improvements and harmonisation potential
• Support functions and units in the preparation for and implementation of changes in omni operations, including new solutions, policies, processes, ways of working and tools, through planning, communicating and progress and performance tracking
• Continuously build and strengthen subject matter expertise by actively engaging with and supporting units in achieving operational excellence and identifying opportunities for improvements in existing processes and customer and coworker tools
• Actively participate and share knowledge and expertise in the global omni operations development networks to ensure fit for purpose ways of working, processes and solutions for selling, serving and buying

TOGETHER AS A TEAM

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





Inter IKEA Group

About Inter IKEA Group

ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.

How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.

IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.

ABOUT INTER IKEA GROUP

The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.

• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.

• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.

• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Delft, NL
Year Founded
1989
Website
ikea.com
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