The Omni Operations Analyst supports omnichannel order management through data analysis, performance reporting, and operational insights across the full customer order lifecycle. This role is responsible for identifying performance trends, conducting root cause analysis, and delivering actionable recommendations that improve operational efficiency, order quality, and customer experience. Partnering cross-functionally across fulfillment, store operations, digital, technology, finance, and customer experience, this position supports continuous improvement across the omnichannel network.
Responsibilities
Qualifications
Required
Preferred
Pivotal Talent Search is a fractional recruitment agency that believes great recruiting doesn’t have to be expensive! We offer a flexible, client-centered model that ebbs and flows with your hiring needs, acting as a seamless extension of your Talent Acquisition team, not a competitor. We recruit in all industries, at all levels. Our fixed hourly rate saves clients 30-50% on average compared to traditional agencies, and clients retain full ownership of the work.
-Fractional recruitment that adapts to your business needs.
-Client-owned work for transparency and long-term value.
-Cost savings of 30-50% on average over traditional agency fees.
Certified as a WBENC woman-owned business, our team brings an expansive network, proven expertise, and a commitment to delivering a stellar experience for clients and candidates.
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