Job Description

Vanguard WorkplaceAnalyticsis seekinganOmniChannelProgramManager to lead how analytics demand is owned, prioritized, and delivered across ParticipantFinancial Services (PFS). This role focuses on creating clarity for cross-analytics asks, improving transparency into prioritization and capacity, as PFS continues to expand itsomni‑channelengagement efforts.

This is asenior individual‑contributor rolerequiring strong cross-functional‑influence,stakeholdermanagementandanalyticsleadership.

Key Responsibilities

• Own intake, triage, and prioritization of analytics requests across PFS, with particular focus on cross-team andomni‑channelefforts.

• Serve as the primary point of accountability for analytics asks spanning Marketing,Sales & Education, Client Communications,ClientExperienceand Enterprise partners.

• Improve transparency into analytics prioritization, capacity constraints, and delivery timelines for business partners.

• Act as a trusted partner to PFSteams, enabling early analytics engagement in campaign planning and experimentation.

• Translate analytics constraints, dependencies, and tradeoffs into clear, businessfriendly‑communication for stakeholders.

• Proactively communicate major analytics initiatives, data engineering dependencies, or headwinds that mayimpactdelivery timelines.

• Identifyopportunities to improve continuity, efficiency, and effectiveness of analytics enablement as business needsto evolve

• Enable leaders and crews tounderstand how their asks fit into the broader portfolio, rather than managing expectations casebycase.

Required Qualifications

• Demonstrated experience in productmanagement andanalytics enablementwithin a complex enterprise environment.

• Strong understanding of analytics delivery lifecycles anddata driven‑decision making.

• Proven ability to manage competing priorities across multiple stakeholder groups.

• Strong communicationand influencing skills, with the ability to translate data and analytics concepts into business outcomes.

• Experience working closely with analytics, data engineering, and business teams.

Preferred Qualifications

• Experience in financial services or other regulated industries.

• Familiarity withomni‑channelmarketing, campaign analytics, or experimentation frameworks.

• Experience defining or evolving analytics or data operating models.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.