Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve small-sized sales targets.
Carry out standard customer service activities and handle simple customer inquiries.
Assess compliance with established standards and protocols for parts of routine inquiries.
Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Enter data into standard branch systems, sorting and filing materials relating to transactions at the counter.
Enter customer name and address into the CRM system at point of purchase to ensure that the organization has the relevant information to support follow-up sales and service actions.
Ask the customer to identify which product or service they are interested in purchasing and how they intend to use it.
Greet customers (on incoming calls or in store) and engage them in conversation to build rapport.
Input content into standard templates. Also take responsibility for collating materials and photocopying them.
Respond to requests for information about the availability of people or facilities to assist in arranging business meetings.
Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
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Skills
Call Management, Client Needs Analysis, Concierge Services, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Delivery, Data Compilation, Data Management, Oral Communications, Presenting Solutions, Probing Questions, Sales Data Management, Strengthening Customer Relationships
Competencies
Communicates EffectivelyCustomer FocusEnsures AccountabilityInstills TrustInterpersonal SavvyOptimizes Work ProcessesPlans and Aligns
Education
NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
20 August 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Old Mutual Limited is a listed company on the Johannesburg Stock Exchange and has secondary listings on the London, Malawi, Namibia and Zimbabwe stock exchanges. As a Pan-African financial services company, we are focused on Africa, her needs and her people.
Together with you, we have educated our children, given more homes warmth and light, empowered small businesses and improved infrastructure in Africa. Our story will continue #WithAfricaForAfrica.
