Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
We are seeking an experienced Senior Business Analyst to join our team. The ideal candidate will have a proven Retail Banking track record and will be responsible for analyzing and documenting business requirements, designing solutions, and ensuring the successful implementation of banking systems and processes. Strong Salesforce knowledge/experience, ideally in a Retail Banking environment is required.
The candidate will work in cross-functional Waterfall/Agile teams, including product owners, developers, testers, project managers, and other stakeholders (e.g. Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer Experiences.
KEY RESULT AREAS
Collaborate withProduct Owners and otherstakeholders toidentifyand document business requirements for banking systems and processes
Work with product owners and development teams to design and develop solutions that meetcustomer needs
Analyzeand translate business requirements intoartefactsthat define and express the requirements, including:
User Stories
Acceptance Criteria(Gherkin)
Business Processes
Business Rules
Wireframes
Data Requirements
RunRefinementsessions
Proactively manage project timelines, and deliverables
Conduct user acceptance testing and ensure that systems and processes are performing as expected
Communicate with stakeholders to provide updates on status and ensure alignment with business goals andobjectives
Identifyopportunities for process improvements and propose solutions to increase efficiency and effectiveness
ROLE REQUIREMENTS
Domain Expertise
Experience with system implementation, testing, and deployment, in Retail Banking
Salesforce knowledge/experience, ideally in a Retail Banking environment; Financial Service Cloud would beadvantageous
Demonstrated success in collaborating with cross-functional teams, stakeholders, and vendors
Familiarity with regulatory compliance and risk management practices in theRetailBanking industry
WorkExperience:
We are seeking an individual with experience in one or more of the following:
Retail Banking Service
Retail Banking Operations
Salesforce
Skills andQualifications:
Bachelor's degree inInformation Systems, Computer Science,Engineering,or related field
Pertinent Salesforcecertifications.
Skills
Adaptive Thinking, Analytics Software, Business Case Development, Business Intelligence (BI) Analysis, Business Requirements Analysis, Business Requirements Elicitation, Computer Literacy, Current State Assessment, Database Reporting, Data Compilation, Data Controls, Gap Analysis, Readiness Assessments, Requirements Development, User Requirements Documentation
Competencies
Action OrientedBusiness InsightCultivates InnovationCustomer FocusDecision QualityManages ComplexityNimble LearningOptimizes Work Processes
Education
Closing Date
30 July 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Old Mutual Limited is a listed company on the Johannesburg Stock Exchange and has secondary listings on the London, Malawi, Namibia and Zimbabwe stock exchanges. As a Pan-African financial services company, we are focused on Africa, her needs and her people.
Together with you, we have educated our children, given more homes warmth and light, empowered small businesses and improved infrastructure in Africa. Our story will continue #WithAfricaForAfrica.
