Job Description

Responsibilities:

Provide administrative support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage departments to include but not be limited to:

• Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications
• Adheres to the Company script when communicating with prospective owners and members
• Handles customer service calls to include date changes and general package information
• Completes pre-arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times
• Follow up on all pending requests until completion and return all calls in a timely manner
• Completes pre-arrival confirmation calls
• Maintains a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole
• Responsible for professionally and courteously handling escalated guest issues
• Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center
• Support the daily activities and assignments provided by leadership. Participate in proactive team efforts to achieve departmental and Marketing Call Center goals.
• Adhere to all company and departmental policies and procedures
• Additional duties that may be assigned to meet business needs

Requirements

• Good interpersonal communication skills, written and verbal
• Fluent with Microsoft Office Suite; Word , Excel and Outlook
• Good organization skills
• Ability to manage daily, weekly and special project deadlines
• Self-starter
• Exceptional customer service skills