Job Description

Position Guest Relations Executive

Location Dubai, UAE

WHO WE ARE

OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary children's museum. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 8 interactive galleries comprising over 45 hands-on exhibits.

The awesome team at OliOli® comes from over 12 countries including United States, Latvia, India, Philippines, South Africa, Brazil, Switzerland, Cameroon, Sri Lanka, Colombia, and Egypt. Find out more information about OliOli® @ www.olioli.ae or www.instagram.com/olioliuae

NOTE FROM OUR FOUNDERS

We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed. We aim to see joy on children's faces.

WHAT THIS ROLE IS ALL ABOUT

You will be the first point of contact for all inbound sales inquiries (calls, WhatsApp, email) across both of our venues – OliOli® and Hoppi®. You will work closely with the sales teams across venues to convert inquiries into bookings. You should have a strong sales and go-getter mindset than a purely administrative one.

WHAT WE'LL TRUST YOU WITH

• Respond to guest enquiries, requests, concerns, and complaints across phone, email, WhatsApp, and other communication channels with warmth, professionalism, and a solutions-focused approach.
• Own the full inquiry-to-booking journey: follow up, quote, and close.
• Maintain the daily and weekly targets for conversion and response times.
• Upsell, when appropriate, by informing customers of additional activations, services, and packages.
• Coordinate closely with the sales team at both OliOli® and Hoppi® to ensure smooth handovers, accurate availability and help meet revenue targets set by the company.
• Keep CRM/booking system updated with accurate guest and booking information.
• Escalate complex or high-value inquiries appropriately.
• Confidently communicate the OliOli® and Hoppi® experience, products, services, and policies to help guests make informed decisions and enjoy an exceptional visit.
• Provide support to customers who may need to amend or cancel a reservation.
• Take ownership of guest concerns and complaints, ensuring they are resolved promptly or escalated to the appropriate team while keeping guests informed throughout.
• Collaborate with Operations, Guest Engagement, Café, and other internal teams to ensure guest requests and special requirements are communicated and fulfilled wherever possible.
• Maintain a thorough understanding of all experiences, events, memberships, promotions, and policies to confidently advise guests and recommend the most suitable options.
• Follow up with guests when required to ensure enquiries or issues have been fully resolved and expectations exceeded.

WHAT YOU'LL NEED TO BRING TO THE TABLE

• Ability to work weekends and public holidays.
• Excellent communication skills. Arabic language proficiency is a plus.
• Prior experience in a call centre, reservations, or telesales role.
• A natural closer - comfortable asking for the sale and handling objections, not just answering questions.
• Energetic, warm phone presence.
• Comfortable working weekends and peak periods.
• Organized enough to manage multiple inquiries and follow-ups without dropping leads.
• Basic comfort with CRM/booking software (or fast learner).
• Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment.
• Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous
• Interest and enthusiasm for working with children and families.
• Ability to work with diverse staff and visitors.

WHAT ELSE IS IN IT FOR YOU

• Internal growth and development opportunities
• Diverse and welcoming team
• Employee Discounts for OliOli® products (camps, birthday parties, etc.)
• F&B perks at La Petite Treehouse (discounts, monthly free meal, etc.)
• Regular team socials and outings
• Employee referral program
• Recognition and rewards program (redeemable for gift vouchers, etc.)