Job Description

About Les Olson IT

Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.

Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.

Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.

• We seek to elevate our clients by delivering cutting-edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
• We seek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
• We seek to elevate our local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.

Our work environment promotes both growth and balance. We encourage and support our employees in building meaningful, fulfilling paths, both professionally and personally. Les Olson Company offers competitive salaries, continuing education, generous benefits, and a fun, collaborative work environment. At the end of the day, it is the people that matter most to us!

About the Role

We are seeking a reliable and detail-oriented Administrative Assistant to support our daily operations, customer service needs, and internal teams. This is an entry-level position ideal for someone who is organized, customer-focused, and eager to learn. The Administrative Assistant plays a key role in supporting service, supply orders, and office operations while acting as a first point of contact for customers.

What You’ll Do

Customer Service & Front Desk Support

• Serve as the first point of contact by answering and routing incoming calls
• Provide professional and friendly assistance to customers and walk-in visitors
• Create service and supply orders as requested

Supply Orders & Fulfillment

• Serve as the primary support for supply orders
• Distribute and track supply order fulfillment daily
• Create and track EKM orders and manage fulfillment using EKM and E-Automate
• Report on and provide feedback for 2- and 4-hour response customers
• Provide primary support for IHC and University of Utah service and supply requests
• Manage Ogden office equipment additions in E-Automate

Operations & OPD Support

• Assist the OPD department with inventory accuracy
• Manage delivery workflows and ensure delivery tickets are billed correctly in E-Automate, Salesforce, and GP
• Track and manage backordered sales orders and communicate status updates to internal teams and customers
• Create Schedule A documents and track maintenance contract renewals

MPS (Managed Print Services) Support

• Create Quarterly Reviews as needed or assigned
• Meet quarterly with the Manual Meter Collection Specialist to review MPS, supply closets, and EKM data
• Update customer locations, notes, Schedule A’s, supply closets, and manual meter sheets in E-Automate
• Ensure accuracy and efficiency of toner fulfillment and supply closet management for MPS customers

Administrative & Office Support

• Maintain office supply lists and submit monthly office supply orders
• Assist the Sales Team with requests including original paperwork and sales special documents

Qualifications

• High school diploma or equivalent required
• 0–2 years of administrative, customer service, or office support experience (entry-level candidates encouraged to apply)
• Strong customer service and communication skills
• Detail-oriented with strong organizational and time management abilities
• Comfortable learning and using multiple systems and software tools
• Basic computer skills, including Microsoft Office (Outlook, Word, Excel)
• Ability to multitask, prioritize work, and follow through on assignments
• Team-oriented with a willingness to learn and support multiple departments

Benefits

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Work-life Balance
• Full Medical, Dental & Vision + HSA
• Life Insurance
• Local Volunteer Opportunities