Job Purpose
Responsible for accurately assessing the damage/loss digitally to determine the appropriate cost and safe repair methods. Build strong relationships with repairers via telephone and support internal and external customers.
Responsibilities
Operations Management
Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.
Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
Accurate quantification, identification and validation of vehicles.
Customer Service
Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
Consistently provide service in accordance to the pre-agreed service and functional standards.
Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment (desktop assessment), digital assessments and “country trips”.
Client & Customer Management (External)
Help manage clients by carrying out standard activities and providing support to others.
Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
Effectively build, maintain and manage relationships with service providers and customers.
Continuous Improvement
Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
Conduct workload activities in most efficient and cost-effective manner.
Personal Capability Building
Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
Specialise in specialist vehicle knowledge and apply skills to optimise repair cost
Education
Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage Quantifier) Qualification (Essential); Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)
Experience
5 or more years’ experience as an insurance motor assessor (Essential); 5 years’ experience past obtaining Trade certificate (Essential); Assessing with Abuntex (Advantageous); Client relationship management experience at short term insurance (Advantageous)
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading and innovative financial institutions.
These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms.
Our origins go back to 1 June 1985, when Auto & General Insurance was launched into the South African market. We have since grown into a group of subsidiaries of which Auto & General now forms a part.
Today, we own some of South Africa’s most loved and recognisable brands, each finding a better way to give their unique group of customers peace of mind.
We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans they’re working so hard for.
We’re proven pioneers with a hunger for doing and being the best we can, bringing customer-focused innovation and service excellence to the financial services industry.
We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
TIH is a licensed controlling company.
