Job Description

As Offshore Engagement Manager – Ind, the person will perform the following roles:

Responsibilities:

• Manage key accounts portfolio.
• Achieve assigned strategic account objectives and meet targets assigned by the leadership – should have account plans to achieve targets.
• Establish strong, long-term client relationships.
• Communicate with major clients on a regular basis and respond to specific queries.
• Work with Delivery and Presales to prepare monthly governance Deck and keeping track on project alignment
• Suggest solutions/Photon services to meet client needs.
• Handle complaints and problems in a timely and effective manner.
• Act as the liaison between key customers and internal teams.
• Identify and approach new potential strategic customers.
• Monitor sales performance metrics.
• Prepare monthly, quarterly and annual reports and forecasts.
• Update CRM and provide accurate revenue forecasts to the exec team
• Working with Finance team for billing and invoicing.
• Work with internal recruitment team to hire and fill the roles within engagement.

Key requirements:

To be successful as a Junior Customer Success Manager, candidates should possess:

• 2+ years of experience in IT services in client partner, account management and business development roles
• A bachelor’s degree in business, communications, or a related field.
• Excellent hands on experience in MS tools.
• Strong interpersonal and communication skills.
• Experience in customer service or a similar role, preferably in a technology-related environment.
• Proficiency in using customer relationship management ( CRM) software.
• The ability to work well both independently and as part of a team