Melco Resorts & Entertainment

Officer, Surveillance

Melco Resorts & Entertainment  •  Republic of the Philippines (Onsite)  •  3 hours ago
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Job Description

REQ14010 Officer, Surveillance (Open)

The Officer, Surveillance provides proactive monitoring, analysis and protection of all revenue generating activity within the boundaries of Melco Resorts Leisure (PHP) Corporation. He / She performs all responsibilities in accordance with MRP standards, policies and procedures. He / She ensures that any violations of the law, internal procedures or illicit and illegal activities are logged and reported to the Senior Operator, Surveillance and/or Supervisor, Shift in a timely manner.

PRIMARY RESPONSIBILITIES:

  • Maintain Effective Relationship with Internal Customers
    • Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
    • Meet the customers’ requirements and expectations through the prompt and accurate relaying of information.
    • Build credibility with customers through professional behaviour.
    • Liaise with other departments to promote the Surveillance department.
    • Use discretion in handling difficult situations with the assistance of a Supervisor, Shift /Senior Operator, Surveillance.
    • Contribute to the teams’ effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.
    • Ensure work remain covert within the confines of the Surveillance department.
  • Survey Staff/ Customers Activity from the Monitor Room
    • Monitor staff and customers in accordance with “Code of Ethics, Conduct and Professional Behaviours” Policy.
    • Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.
    • Monitor, analyse and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
  • Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.
  • Analyse information from information technology systems
    • Evaluate and analyse information from multiple sources.
    • Respond to situations identified through surveillance and computer analysis systems.
    • Maintain control and confidentiality of Surveillance and computer systems.
  • Operate Central Monitoring /Communication Console
    • Observe and analyse gaming and cash handling areas using advanced IT systems, in accordance with standard operating procedures.
    • Label, file, documents and store recording mediums.
    • Review gaming and cash handling activities to ensure procedures have been complied with and integrity maintained.
    • Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning.
    • Operate advanced IT systems and communication equipment in accordance with operating requirements.
  • Work as part of a Team
    • Build credibility with other team members.
    • Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills.
    • Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times.
    • Provide back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained.
  • Report on illegal activities
    • Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed.
    • Document at illegal activities using recording mediums and the appropriate electronic reporting system.
    • Investigate complex and protracted incidents.
  • Confidentiality & Policy
    • Safe guard all confidential information whilst exercising due care to prevent its improper disclosure or use.
    • Comply with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times

QUALIFICATIONS:

Experience

  • Previous experience in Casino Surveillance is desired
  • Candidates with minimal to no experience will be considered
  • Have a professional & investigative attitude

Education

  • Tertiary level desired

Skills / Competencies

  • Must be reliable, trustworthy and honest
  • High level of integrity
  • Strong Mathematics skills essential
  • Good organisational skills
  • Observant
  • Self-motivated
  • Attention to detail
  • Investigative background
  • Maintain strict confidentiality
Melco Resorts & Entertainment

About Melco Resorts & Entertainment

Melco Resorts & Entertainment Limited (NASDAQ: MLCO) is an award-winning developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia.

In Macau, Melco Resorts & Entertainment currently operates City of Dreams Macau (www.cityofdreamsmacau.com), our flagship integrated entertainment resort and home of The House of Dancing Water, the world's largest water-based performance; Altira Macau (www.altiramacau.com), a Forbes-Five-Star luxury hotel; and Mocha Clubs (www.mochaclubs.com), the largest non-casino based operations of electronic gaming machines in Macau.

Opened in October 2015 was the Hollywood-themed studio-concept resort, Studio City, a thrilling new cinematic inspired entertainment and leisure destination. It is designed to be the most diversified entertainment offering in Macau, with more world-class entertainment amenities than any integrated resort in the market, representing the pinnacle of entertainment-driven leisure destination experiences in Asia.

Beyond Macau, City of Dreams Manila (www.cityofdreams.com.ph) opened its doors to the public in December 2014 and marked the formal entry of Melco Resorts & Entertainment into the fast-growing and dynamic tourism industry in the Philippines. This lavish casino resort at Entertainment City, Manila Bay, Manila features a dazzling array of entertainment and attractions, an upscale shopping mall, a wide range of international dining experiences, three award-winning hotels and spa.

Visit mycareer.melco-resorts.com

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
Central, HK
Year Founded
Unknown
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