Job Description

REQ14010 Officer, Surveillance (Open)

The Officer, Surveillance provides proactive monitoring, analysis and protection of all revenue generating activity within the boundaries of Melco Resorts Leisure (PHP) Corporation. He / She performs all responsibilities in accordance with MRP standards, policies and procedures. He / She ensures that any violations of the law, internal procedures or illicit and illegal activities are logged and reported to the Senior Operator, Surveillance and/or Supervisor, Shift in a timely manner.

PRIMARY RESPONSIBILITIES:

• Maintain Effective Relationship with Internal Customers
  • Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
  • Meet the customers’ requirements and expectations through the prompt and accurate relaying of information.
  • Build credibility with customers through professional behaviour.
  • Liaise with other departments to promote the Surveillance department.
  • Use discretion in handling difficult situations with the assistance of a Supervisor, Shift /Senior Operator, Surveillance.
  • Contribute to the teams’ effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.
  • Ensure work remain covert within the confines of the Surveillance department.

• Survey Staff/ Customers Activity from the Monitor Room
  • Monitor staff and customers in accordance with “Code of Ethics, Conduct and Professional Behaviours” Policy.
  • Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.
  • Monitor, analyse and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.

• Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.

• Analyse information from information technology systems
  • Evaluate and analyse information from multiple sources.
  • Respond to situations identified through surveillance and computer analysis systems.
  • Maintain control and confidentiality of Surveillance and computer systems.

• Operate Central Monitoring /Communication Console
  • Observe and analyse gaming and cash handling areas using advanced IT systems, in accordance with standard operating procedures.
  • Label, file, documents and store recording mediums.
  • Review gaming and cash handling activities to ensure procedures have been complied with and integrity maintained.
  • Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning.
  • Operate advanced IT systems and communication equipment in accordance with operating requirements.

• Work as part of a Team
  • Build credibility with other team members.
  • Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills.
  • Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times.
  • Provide back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained.

• Report on illegal activities
  • Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed.
  • Document at illegal activities using recording mediums and the appropriate electronic reporting system.
  • Investigate complex and protracted incidents.

• Confidentiality & Policy
  • Safe guard all confidential information whilst exercising due care to prevent its improper disclosure or use.
  • Comply with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times

QUALIFICATIONS:

Experience

• Previous experience in Casino Surveillance is desired
• Candidates with minimal to no experience will be considered
• Have a professional & investigative attitude

Education

• Tertiary level desired

Skills / Competencies

• Must be reliable, trustworthy and honest
• High level of integrity
• Strong Mathematics skills essential
• Good organisational skills
• Observant
• Self-motivated
• Attention to detail
• Investigative background
• Maintain strict confidentiality