DBS Bank

Officer, Specialist, Dual-Product, Customer Centre, Customer Service Hub

DBS Bank  •  Taiwan, TW (Onsite)  •  2 hours ago
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Job Description

  • Act as the major contact point of the Bank to provide service by handling inbound service

call to answer customer inquiries, including banking and credit card products, systems and other inquiries, and resolve customer issues as well as manage identified financial transaction / modification service, etc.

  • Perform inbound x-selling / referral for banking and credit card products / services to line up with business needs
  • Follow-up customer request and make outbound calls to reply customers when necessary.
  • Provide solution to customers’ concern and problems in a timely manner, ensuring customer satisfaction
  • Listen to customers’ grievances or complaints. Provide solution to resolve the case or related to appropriate parties to ensure the case is attended.
  • Get customers’ opinions and suggestions, e.g. then feedback to supervisors.
  • Strictly follow the approved operational procedure/workflow and comply with the required guidelines and measures of Control and Compliance; to complete & meet all customers’ request within risk, compliance and quality standards.

To demonstrate strong work commitment and work ethic. To adhere to schedule of work & be available for deployment at short notice when on standby.

Location:

Taipei Hub - 9F

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

DBS Bank

About DBS Bank

DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.

Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022.

DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience.

With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Singapore, SG
Year Founded
1968
Website
dbs.com
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