Job Description

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you!

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

What you can expect from this position:

Reporting to the Manager, Security Operations & Response, the Officer, Security Operations Planning & Support is responsible for planning, coordination, and support activities for Security Operations Control (SOC) and Security Response Coordinators (SRC) within the Corporate Safety & Security department.

As an Officer, Security Operations Planning and Support, you will:

• Monitor, assess, and analyze security alerts and events.
• Investigate process failures impacting Security.
• Conduct security assessments and audits.
• Support plans, SOPs, and guideline development.
• Assist with business requirements and project planning.
• Perform system testing and support implementation.
• Maintain internal information portals.
• Develop and maintain incident response plans.
• Conduct training sessions and tabletop exercises.
• Analyze incident data and participate in debriefs.
• Support day-of operations planning and logistics.
• Evaluate and support operational security technologies.
• Remain operationally current and work adhoc shifts as needed.

This unionized position is classified at the Band 7 level, with an hourly wage of $45.97, based on a 37.5 hour work week. As part of the recruitment process, you will be required to complete a test.

This is the role for you, if you have:

• Minium 5 years in Security or Airport Operations.
• Experience with security systems, dispatch, SOP writing, and training.
• Valid Ontario G class driver’s license and ability to obtain D/A AVOP within 30 days.
• Association of Public-Safety Communications Officials (APCO) Telecommunicator certification is required.
• Post-secondary diploma.
• Ability to obtain and retain Transportation Security Clearance.

Knowledge and skills you bring, that set you up for success:

• Knowledge of access control, CCTV, CAD, dispatch systems.
• Knowledge of Canadian Aviation Security Regulations.
• Strong communication, analysis, and training delivery skills.
• Ability to build strong relationships across agencies.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.