Job Description

Responsible for the safety and security of Universal Horror Unleashed’s Guests, Team Member, company assets and property. Performs active surveillance of the venue through roaming the building, monitoring security cameras, and managing access points. Communicates via radios with other areas of the operations, swiftly responding to any reported situations and accurately reporting incidents via witness statements.

JOB RESPONSIBILITIES

• Ensures the safety and security of all Guests and Team Members by performing a variety of roles such as walking patrols and occupying various access control points. Utilizes radio telecommunication to report potentially unsafe, suspicious, or threatening conditions.
• Identifies prohibited items through routine screening of bags, packages, and deliveries and prevents said items from entering the property. Conducts routine visual inspections of houses, facility areas, the main venue, and safes to protect company assets during and after business hours.
• Responds to reported incidents, assesses the scene, and analyzes the situation using sound judgement all while collecting necessary information to construct a written witness statement. Assists and directs Guests and Team Members during safety concerns and emergency response situations.
• Actively monitors surveillance of the experience to ensure safety of all Team Members and guests throughout the venue. Routinely monitors building/venue to ensure safety of all Team Members within the building. Reporting and responding to any behavior that violates company policy.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY

• Individual Contributor

ADDITIONAL INFORMATION

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Ability to administer CPR and/or First Aid with proper operation of an AED (Automated External Defibrillator).
• Basic computer proficiency and strong communications skills.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Required to successfully attend and pass all recurring mandatory/legal licenses and certifications as a condition of employment.

EDUCATION

• High school diploma or GED is preferred.

EXPERIENCE

• 1+ years of relevant security or military experience is required; or equivalent combination of education and experience. A background check is mandatory and results must meet Universal Destinations and Experience’s background check criteria.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Destinations & Experiences HR/Recruitment will be deemed the sole property of Universal Destinations & Experiences. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means.

Universal Horror Unleashed. Here you can.

Universal Destinations & Experiences is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE