Job Description

REQ14308 Officer, Security Control Room (Open)

Reporting to the Supervisor, Security Control Room, the Officer, Security Control Room is responsible for monitoring all non-gaming related operational functions of the Security Department and other areas to ensure a safe, secure and comfortable environment within company operations is maintained.

PRIMARY RESPONSIBILITIES:

• Observes and monitors persons on premises using CCTV camera system, respond to persons behaving suspiciously or unlawfully and reports security breaches
• Allocates resources and tasks by responding, in a timely manner, to telephone/radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information
• Acknowledges, responds and records all alarms within appropriate time frame
• Maintains All Security Systems
• Monitors and coordinates communications during emergencies
• Maintains and monitors radios and equipment
• Provides assistance and information to security operations
• Performs administrative tasks including reports and compilation of data statistics and analysis of metrics
• Adheres to and exhibits pro-active leadership in accordance with MELCO's Health and Safety policy by assuming reasonable accountability for the health and safety of employees and for the working environment
• Adheres to and exhibits pro-active leadership in accordance with all established policies and procedures within the department and company’s operations
• Adheres to and exhibits pro-active leadership in accordance with MELCO's Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behavior, and a workplace culture of equity and diversity is fostered
• Ensure that workplace hazards and threats are minimized, and the health, safety and security
• Monitors Retailers and Hotel environments as directed
• Adheres to all company policies and procedures
• Reports accidents, injuries and unsafe work conditions to superiors and relevant departments
• Ensures transparency and utmost confidently of proceedings and incidents reviewed and investigated from Security Control Room team
• Performs other reasonable job duties as assigned by superiors from time to time

KEY PERFORMANCE INDICATORS:

• Ideas & Information are well communicated
• Ability to work with others in a team
• Cultural Awareness and understanding in a working environment

QUALIFICATIONS:

Experience

• Casino Security Experience
• Previous CCTV experience or Technical background is an advantage
• Experience with security access control systems and Photo ID applications
  

Education

• High School Graduate
  

Skills / Competencies

• Competent use of Microsoft Suite of products and keyboard skills
• High level of integrity
• Ability to demonstrate high level discretion and confidentiality
• Good organizational skills
• Capacity to withstand shift work and rotating shifts
• Greek and English language – both written and verbal
• Computer Literate
• Attention to detail

PERSONAL COMPETENCIES:

• Results orientated, demonstrates advanced business acumen and accepts accountability
• Demonstrates advanced communication and interpersonal skills
• Has a strong work ethic
• Understands different cultures and diversity
• Highly organized
• Confident
• Friendly
• Ability to work without supervision
• Mature
• Calm