Job Description

REQ14588 Officer, Security (Open)

The Officer, Security is responsible for monitoring all activities on the company Casino premises to ensure the safety and security of customers, staff and company property and for providing effective support to all departments.

PRIMARY RESPONSIBILITIES:

Work with Colleagues and Customers

• Maintain an effective relationship with staff and customers within the work environment by presenting a professional image and dealing with incidents in a discreet and confidential manner appropriate to the situation

Manage Own Performance

• Effectively manage and maintain own quality of work performance conduct completing all tasks as directed
• Contribute to the effective functioning of the Team and the Department

Work in a Socially Diverse Environment

• Use cultural awareness and understanding whilst maintaining effective standards of written and verbal communication with staffs and customers in the workplace
• Operate basic security equipment including radios to support and complete these functions

Maintain the Security of Premises, Property and Personnel

• Ensure a safe and secure environment for staff and customers by performing roving and static security functions at assigned posts and areas and assisting other property Macau Departments in this function
• Take appropriate actions to prevent loss or damage to the property and respond to all emergencies and alarms as requested and directed

Control Crowds

• Monitor the access/exit of persons from premises when assigned and provide support to others in this function when directed
• Monitor and manage crowd levels within the work environment

Maintain Safety of Premises and Personnel

• Effectively participate in the management of potential safety hazards including fire alarms, emergency situations, bomb threats and building evacuation

Deal with Conflict Situations

• Maintain and apply skills to deal with conflict situations that occur within the work environment in an appropriate manner and as per company policies

Manage Intoxicated Persons

• Maintain and apply skills to deal with the management of intoxicated persons within the work environment in an appropriate manner and in accordance with company policy

Escort and Carry Valuables

• Escort and/or carry valuables as assigned or directed
• Valuables may include the transportation of chips and cash as well as documentation

Perform Other Duties as Directed

• Perform all duties as directed by superiors or the delegated authorities and in accordance with all Policies and Procedures, laws and regulations applicable to the Department and MELCO

• Adhere to all company policies and procedures
• Report accidents, injuries and unsafe work conditions to superiors and relevant departments
• Perform other reasonable job duties as assigned by superiors from time to time

KEY PERFORMANCE INDICATORS:

• Cultural Understanding
• Demonstrated knowledge of the role
• Demonstrate intimate knowledge of associated buildings and property
• Demonstrated teamwork
• Demonstrate ability to stay in assigned work area
• Demonstrate ability to ensure start, finish & break times are adhered to
• Demonstrate appropriate problem solving skills to linguistic differences

QUALIFICATIONS:

Education & Experience

• Experience in Customer Service and or Security Officer duties
• Demonstrated teamwork
• Verbal English and/or Cantonese, Mandarin an advantage

Skills / Competencies:

• High commitment to delivering customer service
• Encourage team unity
• Communicate effectively
• Display a high level of integrity
• Maintain discretion
• Self-motivation towards personal performance