Officer- Lending and Agency, Corporate Banking Services Asia Pacific
Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.
Rabobank’s Global Service Centre, Asia Pacific, based in Sydney, provides operational support to Wholesale & Treasury businesses & their clients across the Asia Pacific region. The Lending and Agency team within Corporate Banking Services performs all aspects of loan processing, reconciliation, fees, settlement and confirmations processes.
As Officer, you will play a key role in delivering accurate, timely, & compliant payment & account services for Wholesale Banking clients across the Asia Pacific region. Operating within a regional market environment - supporting Australia, New Zealand, Hong Kong & Singapore - the role ensures smooth execution of domestic & cross border transactions & upholds the bank’s commitment to secure & reliable payment operations.
The team works Monday to Friday from 12:30pm to 9pm so you must be willing & able to work hours these hours to support the Asia time zone. As we have a hybrid work environment, you will work a mix of days in the office & days from home.
Monitor end-to-end transaction flows & resolve issues promptly to minimise disruption
Maintain high standards of accuracy, completeness, timeliness and reliability in all operational activities within SLAs
Monitor system interfaces to ensure accurate transaction input and lifecycle integrity.
Investigate, resolve, and escalate cash, system, transactional, data, and reconciliation breaks.
Respond to payment and transaction-related inquiries in a timely manner.
Provide clients with guidance on payment formats, cut-off times, & regulatory requirements
Support onboarding activities, ensuring correct setup of accounts and payment channels.
Manage a client portfolio or asset class as part of team rotation.
Ensure compliance with internal policies & external regulations (AML, Sanctions)
2+ years’ experience in an operations role within Corporate, Wholesale or Institutional Banking
Knowledge of Wholesale Banking products including, Corporate Lending products, Trade and Commodity Finance, Value Chain Finance.
Knowledge of settlements and payments systems (SWIFT, RTGS, FPS, CNAPS, Direct Entry)
Excellent attention to detail & an ability to work to a high level of accuracy
Strong communication & stakeholder management skills
An ability to prioritise, manage pressure, & meet strict deadlines
Customer-focused mindset with a proactive, problem-solving approach
Previous experience supporting countries within Asia Pacific preferable
Mandarin or Cantonese language skills preferred
Willingness & ability to work 12:30pm - 9pm Monday to Friday (mix of in office & at home)
Wellbeing leave These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives
Education Assistance Program Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development
Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)
Bonus and Additional Leave We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave
Extra Insurance Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance
Rabo Workplace Giving program As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners
Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.
Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.
Rabobank is a cooperative bank with a mission. Our goal: to help customers realize their ambitions. We serve about 10 million customers in 47 countries. As an international financial institution, we work on the well-being and prosperity of millions of people. In the Netherlands, we serve individual and business customers. Globally, we focus on the food and agriculture sectors. For big or small challenges, in every area, people join forces in search of solutions. Rabobank has been doing this for 125 years, and we will continue to grow a better world together.
As an employer, we support the growth of colleagues every day. At Rabobank, you can work on your own development & shape the world around you. This is reflected in your own development budget, our hybrid work environment, and a good balance between your work and home life. You can work on banking matters for our individual and business customers, as well as on societal issues such as food and energy transitions.
