Job Description

This role is responsible for managing and ensuring the day-to-day operations of CIMB Singapore CCSG, ASD, and ECO outsourced to Malaysia are processed within the agreed Service Level Agreement

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• Check and verify on ATM (creation & maintenance), Clicks (creation & maintenance),Bizchannel (New & maintenance).
• Perform payment and settlement for VISA (ATM), Acquiring regional ATM (Malaysia,Indonesia,Thailand & Cambodia), Issuing Regional ATM Settlement (Cambodia), SG2MY and MY2SG Clicks Fund Transfer/Balance Payment,Refund(ATM Disputes/Unaccounted Transactions)
• Perform Reporting and Operations Support for ATM performance report, Daily report for (ATM,VISA,CLICKS,BIZ CHANNEL), SG2MY and MY2SG CIMB accounts tagging request, Oversea ATM activation, Unaccounted transaction
• Prepare memo for Credit balance refund and FD unpledged
• Records data by operating data entry equipment, coding information, resolving processing problems.
• To update and maintain information on computer systems and in archives.
• To validate all information updated in the system are correct as per instruction.
• Seek continuous improvement in the operation workflows to enhance job skills and competencies.
• Comply with statutory requirement and operation compliance in relation to FSA, AMLA and all relevant internal policies and procedures.
• Protects organization’s value by keeping information confidential.
• To meet the SLA of the account opening and data maintenance followed the dateline of the creation that has been set up.
• Create Daily reconciliation list
• Any other responsibilities/tasks assigned by the Management from time to time