Job Description

Generic Accountability

• Meet and greet visitors to the office.

• Direct or escort visitors if required.

• Co-ordinate with security for any client visit.

• Host visitors whilst they are waiting to be met.

• Assist in the planning and preparation of meetings, conferences and conference telephone calls

• Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions).

• Receive, direct and relay telephone messages and fax messages, etc.

• Receive and deliver/forward mail to the concerned staff/office/dept.

• Stamp all general correspondence if needed/applicable

• Meet and greet visitors to the office

• Direct or escort visitors if required

• Co-ordinate with security for any client visit

• Host visitors whilst they are waiting to be met

• Assist in the planning and preparation of meetings, conferences and conference telephone calls

• Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions)

• Receive, direct and relay telephone messages and fax messages, etc.

• Receive and deliver/forward mail to the concerned staff/office/dept.

• Stamp all general correspondence if needed/applicable

• Maintain the general filing system and file all correspondence

• Make preparations for Soft services related tasks

• Maintain an adequate inventory of office supplies for FoH

• Respond to staff/visitor inquiries

• Assist customers for any issues and complaints and direct them to concerned staff/office/dept.

• Provide word-processing and secretarial support for soft services unit

• Coordinate the repair and maintenance of office equipment

• Answer all incoming calls and handle caller’s inquiries at all times

• Assist the other staff as requested

• Perform other related duties as required for the Soft services unit

• Ensure look and feel of the front of house and building entrances is maintained at all times

• Adhere to grooming standards at all times

• Comply to limited mobile phone use in public/in front of customers

• No eating incl. chewing gum at the desk

• No cigarettes, no car keys, no makeup, etc. on top of the work desk/station

• No messy work desk/station

• Always smile, be friendly and approachable

• Do not turn your back to customers or use impolite body language

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

• Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value drive culture within the bank.

1. Presentable and Excellent communication skills in English

2. Having a professional outlook and customer oriented approach

3. Graduate

4. Experience in known organization (national/international)

5. Customer care

6. Customer behavior/interaction skills

7. Customer communication skills

8. Concierge skills

9. 5* Hotel industry background good to have

10. VIP interactions experience

11. Professional attitude

12. Perfection to detail