Job Description

Responsibilities:

• Handel customer inquiries over the phone and E-mail
• Provide customer with product and service information
• Manage and resolve customer problem transaction investigation , complaint & suggestion
• Document all call information in call log system
• Able to work on shift , holiday or public holiday

Qualifications:

• Bachelor Degree or Higher
• Work experience in banking or finance institute preferrable in Call Center or Customer Service at lease 2 year
• Able to work under pressure , time constraints and manage uncontrollable factors
• Listening and communication skill
• Problem analysis and problem solving
• Customer Service Orientation