Officer, Consumer Quality Management
Collaborate with global teams and step into a project-based role where ideas turn into impact, and insights shape the future of consumer satisfaction at Pandora. If you’re a fast-paced learner who loves connecting the dots, telling stories with data, and driving projects that matter. This is your stage.
WHAT WE'RE LOOKING FOR…
• Critical thinker & curious mind – you ask the right questions and seek answers that drive improvement.
• Resilient & adaptable – you embrace change and can bounce back from challenges.
• Creative & self-motivated – eager to explore new approaches, tools, and technologies (e.g., AI, video storytelling).
• Collaborative & people-focused – skilled in building strong relationships within the organization.
• Storyteller – able to simplify complex information into clear narratives that influence decisions.
KEY ACCOUNTABILITIES
Strategic initiatives & projects
• Support and execute strategic projects, ensuring timelines, deliverables, and stakeholder alignment.
• Explore benchmarking studies and market research that guide product and communication improvement.
• Handle administrative tasks, including reimbursements and expense documentation.
Consumer quality communication
• Understand, analyze, and digest consumer feedback and technical findings into sharp, clear, actionable reports.
• Develop engaging communication materials (e.g., short videos, presentations, training content) to share insights across teams.
• Facilitate meetings and forums with global stakeholders, ensuring key takeaways and action plans are captured and aligned.
Visitor engagement & coordination
• Support preparation of materials, facilities, and arrangements to ensure a seamless experience for visitors.
QUALIFICATIONS
• Bachelor’s degree in Business, Science, Arts, or related field.
• 1–3 years of experience, preferably in a multinational or complex organization like Pandora.
• Project management or planning experience is a strong plus.
• Strong skills in English and Thai communication, presentation, and storytelling.
• Able to manage stakeholders and work effectively in cross-functional teams.
• Analytical, structured, and detail-oriented mindset.
• Resilient, adaptable, and results-driven.
Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices Pandora jewellery is sold in more than 100 countries through more than 6,500 points of sale, including more than 2,500 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030. The company is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 26.5 billion (EUR 3.6 billion) in 2022.
See all our products and collections on pandora.net
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