Main purpose of the role: The role involves supporting and managing strategic projects to drive business growth and operational efficiency, with a focus on consumer quality. Key responsibilities include tracking RMA performance, conducting failure analysis, and developing RCI solutions. Manage E2E for benchmark activities.
Key accountabilities:
Strategic initiatives and projects
• Assist in supporting and managing strategic projects to drive business growth and operational efficiency.
• Help manage projects and initiatives related to consumer quality.
• Ensure timely and successful execution of projects.
Product Enhancement (RMA & RCI)
• Monitoring RMA performance and make proposal of products for RCI.
• Facilitate and coordinate with DCs for RMA parts and conduct failure analysis.
• Supporting to consolidate and analyse RMA data, feedback, and failure analysis to generate reports.
• Leading the development RCI solutions with local and global stakeholders.
• Ensure timely execution of RCI actions.
• Regularly update RCI activity status and plans.
Product Quality Communication
• Facilitate communication across cross functional stakeholders.
• Prepare and deliver presentations to senior management and stakeholders.
• Address product quality inquiries from commercial teams and provide product quality knowledge and training.
Benchmark activity
• Assist in developing a benchmark proposal, including budgets, sample types and quantities, testing plan, and timeline.
• Manage and procure benchmark samples for the study.
• Work closely with cross-functional teams to prepare a comprehensive benchmark report that includes learnings and findings.
Qualifications:
Personal Competencies:
• Organizational Skills: Strong ability to prioritize tasks and meet deadlines.
• Communication Skills: Excellent verbal and written communication, conveying information clearly and concisely.
• Data Analysis Proficiency: Skilled in using data analysis and reporting tools to interpret and present findings effectively.
• Attention to Detail: High accuracy in handling information and documentation.
• Statistical Knowledge: Basic understanding of statistics, data analysis, and problem-solving.
• Pressure Management: Ability to work under pressure and meet tight deadlines.
• Self-Motivation: Highly self-motivated, eager to work hard, and adaptable to change.
Computer Skills:
Language Skills: Excellent in English
Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices Pandora jewellery is sold in more than 100 countries through more than 6,500 points of sale, including more than 2,500 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030. The company is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 26.5 billion (EUR 3.6 billion) in 2022.
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