Follow up on allocated overdue mortgage accounts and ensure resolution on accounts allocated as per target assigned through constant follow up, persuasion and negotiation with the customers.
Key Accountabilities:
Collection Activities:
Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
Ensure detailed review of the case given the long tenure relationship with customers
Ensure full history of current RM and previous interactions are reviewed prior to a call including review of any past remedial / legal actions and current status.
Ensure if rental product then BSA and TCR to be reviewed for rental status.
Interact with customer in compliance to CPR to ascertain reasons for delinquency
Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
Any other customer follow up action as required by the Bank from time to time.
Any high risks to be flagged off to respective managers for accelerated actions.
Evaluate all viable options post discussion with customer to stem flow to next overdue status.
Legal, regulatory and compliance:
Qualifiactions & Experience:
Minimum Qualification
Bachelor’s degree in related discipline
Minimum Experience
Minimum of 1-2 years collections experience in collections in UAE
Awareness of the legal options and remedial options
Skills set required:
FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the bank’s promise to support its stakeholders’ goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.
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