Job Description

Work with Impact. Be Connected. Live the Pilbara Experience. Learn, Lead, and Thrive.

About Us

PCLS has regional offices in Karratha, Roebourne, South Hedland, and
Newman. We offer a range of services, including:

• Legal Services
• Financial Counselling
• Tenant Advice and Education Service
• Housing Support
• Domestic Violence Advocacy & Support
• Redress Support
• Settlement, Engagement and Transition Services (SETS)

About the Opportunity

We are seeking a proactive and client-focused Client Engagement Officer to be the first point of contact for clients, visitors, and stakeholders. This role is based in our South Hedland office and is key to ensuring a positive client experience while supporting efficient office operations and accurate
client data management.

Key Responsibilities

Client Engagement and Reception

• Act as the first point of contact, providing professional, respectful, and empathetic service
• Manage client enquiries via walk-ins, phone, and online channels
• Conduct initial client intakes in line with procedures
• Record and triage referrals, ensuring timely follow-up
• Maintain a welcoming and culturally safe reception environment
• Direct enquiries to appropriate team members

Administrative Support

• Provide day-to-day administrative support, including correspondence, scanning, filing, and data entry
• Maintain accurate and confidential client records
• Manage and coordinating meeting room bookings
• Monitor and action the administration inbox

About You

• Strong communication and interpersonal skills
• Ability to manage sensitive information with confidentiality and professionalism
• High level of organisation and attention to detail
• Experience in administrative or client-facing roles (preferred)
• Ability to work both independently and as part of a team
• Experience with databases or case management systems (desirable)

What We Offer

• Supportive and collaborative team environment
• Opportunity to make a meaningful impact in the community
• Annual flight allowance
• Annual leave (5 weeks) with 17.5% annual leave loading
• Additional 0.5% superannuation
• Location allowance
• Regular supervision and professional development and training opportunities
• Access to not-for-profit salary packaging
• Air conditioning and dependent allowance (if eligible)
• Salary Packaging available (tax incentives)
• Gifted leave over Christmas and new year.

How to Apply

Please apply through SEEK. Please click on the “Quick apply" button and attach your detailed resume and cover letter addressing the selection criteria. Applications close Friday 12 June 2026

Please note that the advertisement may close earlier if a suitable candidate is found.

Inclusion, Diversity and Equity Statement

PCLS is passionate about embracing diversity and creating an inclusive and welcoming workplace. PCLS encourages Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, religion, and sexual orientation to apply. We are a child-safe organisation.

Watch our recruitment video: https://www.linkedin.com/feed/update/urn:li:activity:7386546891238404096/