Key Responsibilities 1. End-to-End BGV Operations

• Manage the complete background verification lifecycle for hires across 25+ business units.
• Ensure timely initiation, tracking, completion, and closure of BGV cases as per defined TATs.
• Coordinate with TA Leads and BUHR teams to align BGV activities with hiring plans and DOJ timelines.
• Ensure accurate documentation, compliance checks, and resolution of discrepancies before onboarding clearance.

2. Vendor Management & SLA Governance

• Act as the primary SPOC for BGV vendors.
• Monitor vendor performance against SLAs, quality benchmarks, and TATs.
• Conduct periodic performance reviews, audits, and data validations.
• Drive corrective actions and support contract governance in coordination with the TA Enablement Manager.

3. Stakeholder & Escalation Management

• Handle BGV-related escalations from candidates, TA teams, BUHR, and vendors.
• Investigate adverse findings, red flags, and exceptions, and recommend actions in line with policy.
• Provide status updates, communication, and resolution timelines to stakeholders.

Behavioral Competencies

• Employee Development
• Entrepreneurial Mind-set
• Innovation Focus
• Outcome Orientation
• Stakeholder Partnering
• Strategic Orientation
• Team Orientation
• Transformation Mind-set

Technical Competencies

• Communication Skills
• Advanced Excel Skills
• MS Office
• Power BI Skills