Job Description

POSITION SUMMARY
The Customer Service Account management builds long term relationships with customers by providing product and service information and by resolving product and service issues in a timely manner. This position will work closely with Sales, Accounting, CSRs and Manufacturing teams to meet the customers needs. This is a full time salaried non-exempt position. Monday through Friday 7:30am to 3:30pm.

ESSENTIAL JOB FUNCTIONS
• Oversee assigned customer accounts respond to emails in a timely manner according to company standards.
• Process orders in a timely manner, electronically and manually.
• Maintain customer records, update account information as necessary.
• Serves as the primary liaison with sales, logistics/supply chain, and manufacturing personnel on customer deliveries.
• Resolve customer issues in a professional and effective manner.
• Work with Manufacturing Team on credit memos, returns and price deviations.
• Make appropriate decisions to satisfy customer needs and take necessary steps to implement decisions.
• Participate in a team environment.
• Perform other duties as assigned.
REQUIRED SKILLS
• Ability to effectively multi-task and prioritize daily workload within a fast-paced environment with competing priorities.
• Prior Customer Service experience, preferably, in the Corrugated or Converting paper industry.
• Must maintain a high level of accuracy and strict attention to detail.
• Posses excellent communication skills verbal and written.
• Maintain regular and predictable attendance.
ADDITIONAL COMPENSATION

Bonuses – Monthly and Quarterly Team share bonuses based on plant efficiencies. Paid out the 3rd week of every month.

BENEFITS

• 3 Medical plans to choose from including HSA
• Flexible Spending Account
• Dental insurance
• Vision insurance
• STD / LTD and Life policies at no cost to you
• 401k plan with company match
• Paid vacation / holidays
• PTO days

Triumph Sheets, LLC is an equal opportunity employer.

Customer Service Representative