Job Description

Office Supervisor, Sevier Clinic

Full Time, 80 Hours Per Pay Period, Day Shift

Peninsula Overview:

Peninsula Behavioral Health, a division of Parkwest Medical Center and part of Covenant Health, is a leading provider of mental health services in East Tennessee. With decades of experience, Peninsula offers compassionate, evidence-based care for children, adolescents, and adults through inpatient and outpatient programs across multiple counties. From psychiatric treatment and therapy to specialized senior care, Peninsula is committed to helping individuals overcome mental health challenges and live healthy, productive lives.

To learn more about Peninsula Behavioral Health and our units, visit Peninsula Behavioral Health Opportunities.

Supervises and coordinates the overall business and administrative functions of community-based outpatient mental health clinics to ensure maximization of cash flow while improving patient, physician and other customer relations.

Responsibilities

• Develop, implement and maintains established departmental policies and procedures, goals and objectives, quality assurance program, and safety standards. Ensures policies are communicated and administered consistently.
• Follow Studer principles including rounding and develop the AIDET fundamentals of communication. Serve as a consistent role model for service excellence to both internal and external customers.
• Assumes responsibility for selecting, hiring and training needs of office employees by ensuring appropriate staffing levels. Supervises and evaluates performance over assigned personnel. Meets with staff on a monthly basis.
• Maintains financial goals of clinic by ensuring efficient and timely charging on patient accounts by daily review of SALS, EMR for appropriate documentation and chart completion, and accurate charge entry. Also responsible for ensuring timely and accurate collection processes.
• Develops and directs efficient materials management process. Ensures cost-efficient ordering and utilization of supplies using preferred vendors.
• Ensures office compliance with regulatory and governmental agencies.
• Establishes positive working environment with physicians, staff and preferred outside vendors. Promotes open communication within office.
• Develops, oversees and monitors operating and capital expenses while performing within budget.
• Provides necessary resources and support as needed for all office departments and location as applicable.
• Remains accessible to all office personnel.
• Recommends opportunities for coordination of interdepartmental office efforts while ensuring collaboration with departments providing centralized services to the clinic.
• Responsible for development and monitoring of budget and performance goals as well as productivity standards.
• Maintains efficient and effective information and reporting systems including variance reporting on financials and productivity. Recommends changes to enhance capabilities.
• Maintains consistent contact with designated physicians concerning daily operational activities and financial progress. Meets monthly with physicians.
• Maintains strictest confidentiality.
• Maintain professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Attend meetings as required and participates on committees as directed. Attends and serves on professional/civic service organizations as office representative.
• Perform other related duties as assigned or requested.

Qualifications

Minimum Education

High school diploma or equivalent, prefer Bachelor’s degree in business or related field

Minimum Experience

Supervisory experience of at least one (1) year in a healthcare provider setting is required.

Licensure Requirement

None