Job Description

Responsibilities

• Schedule and dispatch technicians/drivers/service calls efficiently
• Answer incoming customer calls and provide excellent customer service

• Communicate with customers regarding scheduling, service updates, and general inquiries

• Assist with accounts receivable duties, including customer payment follow-up and collections

• Maintain accurate customer records and dispatch logs
• Coordinate with office staff and field personnel to ensure smooth daily operations
• Perform general administrative and office support duties as needed

Qualifications

• Previous dispatch and/or customer service experience preferred
• Accounts receivable experience preferred but not required
• Strong phone, communication, and organizational skills
• Ability to multitask and adapt to changing daily responsibilities
• Proficient with Microsoft Office and basic computer skills
• Dependable, professional, and detail-oriented

Ideal Candidate

The ideal candidate is flexible, organized, and comfortable switching between dispatch and customer service responsibilities as business needs change from day to day. They should be able to work independently, communicate professionally with customers, and help keep operations running smoothly.

Qualifications

This role requires someone who can adapt to different daily responsibilities, working as a dispatcher on some days and handling customer service duties on others. The ideal candidate will have strong communication skills,

excellent organizational abilities, and the ability to multitask in a fast-paced environment.

Responsibilities

• Schedule and dispatch technicians/drivers/service calls efficiently
• Answer incoming customer calls and provide excellent customer service

• Communicate with customers regarding scheduling, service updates, and general inquiries

• Assist with accounts receivable duties, including customer payment follow-up and collections

• Maintain accurate customer records and dispatch logs
• Coordinate with office staff and field personnel to ensure smooth daily operations
• Perform general administrative and office support duties as needed

Qualifications

• Previous dispatch and/or customer service experience preferred
• Accounts receivable experience preferred but not required
• Strong phone, communication, and organizational skills
• Ability to multitask and adapt to changing daily responsibilities
• Proficient with Microsoft Office and basic computer skills
• Dependable, professional, and detail-oriented