Job Description

Posting number: GSC07996

Department: General Sessions Court

Job classification: Office Support Specialist 1

Posting type: Open

Categories: Court Administration, Probation, Office and Administrative Support

The Office Support Specialist 1- Bilingual is a non-civil service position whom is responsible for translating and communicating in Spanish/English with the public and court personnel in General Sessions Court. Assists with all General Sessions Court departments but specifically with Probation, Traffic School, and the courts (outside of the courtroom) with translation by speaking the Spanish language.

Examples of duties

• Works closely with the Probation Director, Court Administration, and judges to assist with translation needs in the Probation Department, intake rooms, outside the courtrooms, public hallways, and as directed.
• Translates Spanish and English to the public and litigants outside the courtroom, hallways and public areas to promote the positive potential in all people and pursue fairness to Spanish speaking individuals.
• Maintains spreadsheets and statistical information on persons assisted.
• Works with the Court Administration Office for monthly performance measure accountability developed for the mayor’s office.
• Maintains a working relationship with court personnel.
• Maintains accurate records and prepares reports as directed.
• Ability to communicate effectively, both orally and in writing, fluently in Spanish and English.
• Ability to suggest changes in an efficient and productive manner.
• Provides translation of court forms from English to Spanish when needed to facilitate the navigation of LEP individuals.
• Performs a variety of entry-level clerical, administrative, and customer service-oriented duties.
• Assists the public with translation needs via phone and in person.
• Ability to deal effectively with the public.
• Ability to translate written materials.
• Assists the Probation Department and Traffic School staff with being more efficient by translating English to Spanish.
• Ability to adapt and communicate effectively during difficult situations.
• Performs other duties as assigned by the Probation Director, Court Administrator, or Judges.
  
  

Qualifications

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent and two (2) years of clerical/administrative experience.
• Fluent in Spanish and English.

LICENSES REQUIRED
Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Supplemental information

• Ability to work with individuals from diverse backgrounds
• Proficiency with computer systems, including database entry and report generation

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to General Sessions Court at 615-862-5199.