Job Description

Title: Office Support Associate - Avesta/Catering

Employee Classification: Office Support Associate

Campus: University of North Texas

Division: UNT-Student Affairs

SubDivision-Department: UNT-Dining Service

Department: UNT-Catering-163730

Job Location: Denton

Salary: salary commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

It’s About the Food!

Why work for UNT Dining? Our employees explain. – YouTube

As the largest self-supported food service department in North Texas, UNT Dining Services is setting the standard for campus dining. With five Dining Halls, more than 20 retail locations, an upscale restaurant, a hydroponic garden, a central scratch bakery, and full-service catering, the department is led by a team of professionally trained chefs and hospitality experts. UNT is recognized as a national leader in university dining, known for its innovative, trendsetting approach and award-winning culinary talent.

UNT Dining Services is home to Mean Greens Café, the nation’s first 100% vegan collegiate dining hall, and Kitchen West, Texas’ first and only university dining hall certified Free From™ the Big 8 food allergens and gluten. In 2021, UNT introduced Eagle Landing, the university’s first standalone dining hall, inspired by urban food halls and featuring seven distinct restaurant concepts—all available for a single Meal Plan swipe.

Recognized for excellence, UNT was ranked No. 2 nationwide for best college food by Delish.com. The department is also the proud recipient of the prestigious Loyal E. Horton Award and the Vegan Recipe Award from the National Association of College and University Food Services. As a founding member of the Menus of Change University Research Collaborative, UNT plays an active role in pioneering research on plant-forward diets, food waste reduction, and consumer food choices, all while advancing the principles of healthy, sustainable menus.

Position Overview

The University of North Texas Dining Services is seeking an organized and customer-focused Office Support Administrator to support our catering operations. This role is essential to ensuring efficient day-to-day operations and excellent service delivery through administrative coordination, student hiring, scheduling, and client support.

Key Responsibilities

Catering Operations Support:

Manage catering orders using Catertrax, update Banquet Event Orders (BEOs), assist with billing, and communicate with clients. Maintain working knowledge of Verde Catering and Food-to-Go menus.

Student Hiring & Scheduling:

Coordinate the hiring process for student employees, including application review, interviews, onboarding, and compliance documentation. Schedule student staff for catering shifts and events to ensure coverage and control labor costs.

Customer Service:

Serve as a key point of contact for internal departments and clients to ensure seamless communication and customer satisfaction.

Administrative Coordination:

Collaborate across departments including HR and Dining Administration to streamline processes, reduce service disruptions, and support overall catering success.

Minimum Qualifications

High school diploma and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.

Knowledge, Skills and Abilities

Advanced customer service skills. Knowledge of Microsoft Office. Knowledge of accounting/budgeting procedures. Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others. Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats. Ability to conceptualize, plan and organize multiple programs and assignments effectively. Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness. Skill in developing and maintaining good working relationships. Knowledge of policies, practices, procedures and terminology of assigned function.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications:

Strong organizational and communication skills

Experience with administrative support, scheduling, or catering services

Familiarity with Catertrax or similar systems (preferred)

Customer service experience and attention to detail Some food beverage knowledge preferred.

Required License/Registration/Certifications

N/A

Job Duties

• Maintain accurate employee timekeeping and attendance records, ensuring compliance with departmental policies, uniform standards, and work expectations.
• Conduct new employee orientations to communicate department policies, procedures, and operational expectations.
• Coordinate catering event details by gathering client requirements, including event type, guest count, budget, menu selections, and special requests.
• Provide food and beverage recommendations based on client needs, product availability, and departmental guidelines.
• Coordinate event logistics, including room availability, tables, linens, centerpieces, setup requirements, and event schedules
• Prepare accurate Banquet Event Orders (BEOs) and maintain updated event documentation and departmental records.
• Attend BEO meetings, communicate daily event updates, and distribute schedules and operational packets to appropriate staff.
• Communicate professionally with clients, guests, employees, and department representatives while providing excellent customer service and following up on event feedback.
• Develop and maintain weekly employee schedules in Microsoft Teams based on event needs, employee availability, and class schedules.
• Assign employees to shifts and event responsibilities based on experience, skills, and proficiency levels.
• Coordinate departmental interviews and monitor applicants throughout the recruitment and hiring process to ensure all required steps are completed.
• Complete administrative duties, special projects, and other assigned responsibilities accurately and within established deadlines.

Physical Requirements

Communicating with others to exchange information.

Moving about to accomplish tasks or moving from one worksite to another.

Repeating motions that may include the wrists, hands and/or fingers.

Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Standard operating hours are Monday–Friday, 8:00 AM–5:00 PM. Flexibility is required to work overtime, weekends, and adjusted hours as needed to support catering events and departmental operations.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.